credit manager

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Credit Manager is responsible for overseeing the hotel’s credit policies, credit risk assessment, and collections process, ensuring effective control of accounts receivable while supporting revenue growth. As a key member of the pre‑opening team, this role will establish credit procedures, systems, and internal controls in line with Mandarin Oriental policies and luxury hospitality best practices.

The Credit Manager works closely with Sales, Front Office, and Finance to balance commercial flexibility with prudent financial risk management.

Key Responsibilities

Credit Policy & Risk Management

• Establish and implement credit policies and procedures during the pre‑opening phase, aligned with Mandarin Oriental brand standards.
• Review, evaluate, and approve credit applications for corporate, group, and travel trade accounts, ensuring appropriate credit limits.
• Assess financial statements, bank references, and credit histories to determine risk exposure.
• Monitor credit limits and account aging to proactively manage potential bad debts.
  
  

Accounts Receivable & Collections

• Oversee the accounts receivable function, ensuring timely invoicing and collection of outstanding balances.
• Monitor aging reports and follow up on overdue accounts through structured collection efforts.
• Coordinate with Sales and Operations to resolve billing disputes and collection issues while maintaining strong client relationships.
• Recommend provisions for doubtful accounts in accordance with company policy and accounting standards.
  
  

Pre‑Opening & Systems Setup

• Support the pre‑opening setup of financial systems related to credit and accounts receivable.
• Participate in the development of SOPs, internal controls, and documentation required for audit and compliance.
• Assist in training operational and finance teams on credit procedures and billing processes.
  
  

Reporting & Compliance

• Prepare regular credit and AR reports for the Director of Finance and hotel leadership.
• Ensure compliance with internal audit requirements, financial policies, and statutory regulations.
• Coordinate with external auditors as required.
  
  

Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Minimum 5-7 years of experience in credit management or accounts receivable, preferably within a hotel or hospitality environment.
• Experience in pre‑opening hotels or luxury hospitality is an advantage.
• Strong knowledge of credit risk assessment, financial analysis, and collections practices.
• High attention to detail, strong analytical skills, and sound judgment.
• Ability to balance financial discipline with commercial awareness.
• Excellent communication and relationship‑management skills.
• Proficient in financial systems and Microsoft Office applications.
  
  

Success Profile

• Demonstrates a deep understanding that strong financial controls directly support exceptional guest and client experiences.
• Upholds the highest standards of ethical conduct, confidentiality, and objectivity in all credit and financial decisions.
• Approaches conflict resolution constructively, focusing on solutions that benefit both the guest/client and the hotel.
• Thrives in a dynamic, pre‑opening environment requiring flexibility, initiative, and problem‑solving.
  
  

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  
  

We’re Fans. Are you?

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