Corporate IT Engineer

About This Job Opportunity

Our Vision

To be the worlds most trusted global payroll partner, simplifying pay for all employees.

Our Mission

Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People

Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. Were committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What Makes This Role Exciting

As an IT Corporate Engineer, you will provide prompt resolution of global technical support to our end user base at a rapidly growing rate of 1400+ employees and development of the Corporate IT estate of applications and hardware. This will involve contributing to the global business goals and maintaining one standard IT solution that is required to evolve the growing technology tools. As part of the role, it is a requirement to be self-sufficient, work effectively in a fast-paced environment for day-to-day support tickets, asset management, application subject matter expert and participation in small projects. You will become a regional support contact for a range of IT incidents and requests supporting a variety of technology throughout the CloudPay estate.

Main Responsibilities

• Provide 1st and 2nd line support to our global user base via remote tools and face to face.
• Take ownership of the build process of our laptop configuration for your region
• Manage any IT peripherals.
• Participate with small project activities as directed by IT Management
• Place IT security as the forefront of your mind with the least privileged approach.
• Operate and maintain business as usual IT systems.
• Act as the mentor for junior team members
• Maintain the asset management system to ensure we have 100% accuracy.
  
  

Hybrid work arrangement with 3x/week RTO. Work schedule: Monday to Friday, 3PM to 12MN.

Experience Needed For This Role

• Windows Operating Systems
• Administration Office 365 Suite and admin tools including Active directory & Group Policy
• Administration of business applications
• Previous working knowledge of a Helpdesk/ Ticketing System
• Good Appreciation of Cyber-Security including Two factor authentication (MFA
• Laptop, Desktop and Printer Experience
• Excellent communication and interpersonal skills (Telephone and face to face)
• Ability to explain technical issues with end users is non-technical terms.
• Knowledge of creating documentation
• Knowledge of complex IT systems and applications
• Experience in ITIL best practices.
• The ability to learn quickly and is comfortable working alone or within a team.
  
  

About You And Our Core Values

• Taking ownership, working with integrity and respect
• Being a team player is key to our culture
• Solution and customer focused
• Great initiative with the goal for excellence in achieving results
• Dedicated to developing and always looking for continuous improvements
• Be creative, be committed, be engaged and enjoy what you do
  
  

Philippines Package And Benefits

• Competitive Salary
• Competitive vacation allowance
• Calm app
• Sick Leave
• EAP
• Group Life Insurance, HMO
• Employee Referral Program
• De Minimis Benefit
• WFH Allowance
• Mid-Year Bonus
• 13th Month Pay
• Regularization Bonus, 1st Year Anniversary Bonus
• Bereavement Leave
• Paid Volunteering days
• Study Leave
• Marriage Leave
• Night Differential Pay
  
  

CloudPay is committed to being an equal opportunities employer.

The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.

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