Club Manager Club Floor

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Club Manager is responsible for the overall management, service excellence, and guest experience of the Club Lounge at Mandarin Oriental Makati, Manila. This role ensures the delivery of exceptional, personalized luxury service to VIP and Club-level guests while maintaining brand standards, operational efficiency, and team engagement.

The Club Manager acts as a key ambassador of the hotel, fostering guest loyalty and creating memorable, distinctive experiences aligned with the Mandarin Oriental philosophy of legendary service.

Key Responsibilities

Guest Experience & Service Excellence

• Deliver highly personalized, anticipatory service to Club Lounge and VIP guests.
• Maintain a strong presence in the lounge, engaging with guests and addressing feedback proactively.
• Resolve guest concerns promptly and professionally, ensuring service recovery aligns with luxury standards.
• Build long-term relationships with repeat and high-profile guests to drive loyalty and satisfaction.
  
  

Operations Management

• Oversee daily Club Lounge operations, including food and beverage service, housekeeping presentation, and ambiance.
• Ensure all offerings (breakfast, lunch, afternoon tea, evening cocktails and dinner) are executed to brand standards.
• Monitor service flow, guest volume, and staffing levels to optimize efficiency.
• Ensure compliance with health, safety, and hygiene standards.
  
  

Team Leadership & Development

• Lead, motivate, and coach the Club Lounge team to achieve high performance and service excellence.
• Conduct regular training focused on luxury service, product knowledge, and guest engagement.
• Manage scheduling, performance evaluations, and career development of team members.
• Foster a positive, collaborative, and high-energy working environment.
• Financial & Administrative Responsibilities
• Manage budgets, payroll, and cost control for the Club Lounge operations.
• Monitor inventory, consumption, and ordering of food, beverage, and supplies.
• Analyze performance metrics and implement improvements to maximize guest satisfaction and revenue opportunities.
  
  

Brand & Quality Assurance

• Uphold Mandarin Oriental’s brand standards and service philosophy at all times.
• Conduct regular inspections to ensure the highest standards of cleanliness, presentation, and service quality.
• Collaborate with other departments (Front Office, F&B, Housekeeping) to ensure seamless guest experiences.
  
  

Communication & Coordination

• Liaise with Front Office for VIP arrivals, special requests, and guest preferences.
• Work closely with Culinary and F&B teams to curate premium lounge offerings.
• Provide daily briefings and updates to ensure alignment across teams.
  
  

Qualifications & Requirements

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 5–7 years of experience in luxury hospitality, with at least 2–3 years in a managerial role, preferably in a Club Lounge or VIP services environment.
• Strong knowledge of luxury service standards and guest engagement practices.
• Excellent leadership, interpersonal, and communication skills.
• Strong organizational and problem-solving abilities.
• Financial acumen with experience in budgeting and cost control.
• Ability to work flexible hours, including weekends and holidays.
  
  

Success Profile

• Guest-centric mindset with attention to detail
• Leadership and team development
• Emotional intelligence and discretion
• Operational excellence
• Cultural sensitivity and adaptability
• Brand alignment and luxury service mindset
  
  

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  
  

We’re Fans. Are you?

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