Client Coordinator

Join a global leader in independent medical examinations and document management services, trusted by insurers, law firms, and government agencies - across US, Canada, United Kingdom and Australia.

The Opportunity

Help drive efficient and compliant workflows by coordinating client inquiries, tracking case information, and maintaining organized documentation.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  
  
  

• Respond to client and claimant inquiries regarding report status, case updates, and general concerns
• Enter, update, and verify client and case information across systems and databases
• Coordinate with QA teams and providers to monitor workflow, assignments, and pending reports
• Maintain accurate documentation, file records, and perform clerical tasks such as emailing, typing, and proofreading
• Assist in resolving customer concerns and ensure compliance with company, legal, and regulatory standards
  
  
  

• Proficiency with Microsoft Word, Outlook, Excel, and Internet.
• Has background and experience in healthcare/medical.
• At least 2 years of clerical, administrative, medical office, or insurance industry experience
• Typing speed of at least 40 WPM with strong attention to detail and accuracy
• Strong communication, time management, and multitasking skills with the ability to work independently
• Able to maintain confidentiality, adapt to changing priorities, and comply with HIPAA and company standards
  
  
  

• Manila (BGC, Taguig): US Eastern Time 8:30AM to 5:30PM (8:30PM – 5:30AM PHT) with a full onsite work arrangement.