Chief Concierge

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Chief Concierge at Mandarin Oriental, Makati will lead the Concierge team in delivering highly personalized, intuitive, and memorable guest experiences, reflecting the legendary service standards of the Mandarin Oriental brand. As part of the Rooms Division, this role is responsible for establishing concierge services and building a culture of excellence.

Key Responsibilities

Pre‑Opening & Service Establishment

• Lead the planning, development, and implementation of Concierge operations, standards, and procedures ahead of hotel opening
• Curate signature guest experiences and destination offerings aligned with Mandarin Oriental’s brand positioning
• Collaborate with Operations, Marketing, and Hotel Leadership to establish service concepts and guest journey touchpoints
• Support pre‑opening activities including hiring, training, test‑stays, and operational readiness exercises
  
  

Guest Experience & Service Excellence

• Ensure exceptional, anticipatory service for all guests, with particular attention to VIPs, long‑stay guests, and repeat clientele (Fans of M.O.)
• Act as the hotel’s principal destination expert, maintaining extensive knowledge of luxury dining, cultural, lifestyle, and entertainment offerings
• Resolve guest inquiries and concerns with professionalism, empathy, and efficiency, ensuring memorable outcomes
  
  

Leadership & Team Development

• Recruit, train, coach, and inspire a high‑performing Concierge team
• Foster a warm, service‑driven culture rooted in respect, collaboration, and continuous improvement
• Set clear performance standards and conduct regular coaching and evaluations
  
  

Relationship Management & Partnerships

• Build and maintain strong relationships with local luxury partners, artisans, cultural institutions, and service providers
• Ensure partnerships reflect Mandarin Oriental’s standards of quality, discretion, and exclusivity
• Represent the hotel professionally within industry networks and guest‑facing engagements
  
  

Operational & Administrative Management

• Oversee daily operations including staffing, scheduling, budgeting, and inventory control
• Ensure compliance with hotel policies, safety guidelines, and brand standards
• Maintain accurate records, guest preferences, and service trends using hotel systems
  
  

Qualifications & Experience

• Minimum 7–10 years of luxury Concierge experience; Chief Concierge experience preferred
• Pre‑opening hotel experience is a strong advantage
• Excellent command of English; additional language skills an asset
• Les Clefs d’Or membership or eligibility highly desirable
  
  

Success Profile

• Exceptional interpersonal and guest engagement skills, with a passion for personalized service
• Strong leadership presence with the ability to inspire, coach, and develop teams
• Deep destination knowledge and cultural awareness
• High emotional intelligence, discretion, and professionalism
• Excellent communication, problem‑solving, and organizational abilities
  
  

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  
  

We’re Fans. Are you?

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