Business Analyst - Quezon City

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Data Analyst - Operations (SG26) is responsible for delivering accurate, timely, and compliant operational reporting and analytics to support Rx Clinical Operations. This role partners with clinical program owners, operations leaders, and enterprise analytics teams to translate business requirements into standardized reports and insights. The position is a key enabler of the Rx Clinical Operations Globalization Strategy for 2026, supporting productivity, utilization, and cost-benefit outcomes.

Performance Metrics

• Productivity: 100%
• Utilization: 80%
• Report Timeliness: 100%
• Report Accuracy: 100%
• Volume Demand / Savings Revenue: N/A
  
  

• Reporting & Business Support
• Receive and clarify reporting and analytics requirements from internal stakeholders, including clinical program owners, call center managers, and enterprise analytics teams
• Develop and deliver ad hoc and recurring operational reports, primarily using Excel and Power BI
• Distribute reports and provide ongoing stakeholder support for interpretation and issue resolution
• Data Extraction, Integration & Cleansing
• Extract, join, and aggregate data using SQL within Azure Databricks; leverage Python/PySpark as needed for data manipulation
• Integrate data from multiple sources (databases and Excel files) using SQL joins and Power Query
• Perform comprehensive data cleansing, including duplicate removal, format corrections, and validation to ensure data accuracy
• Data Quality, Governance & Documentation
• Validate data and reports to ensure 100% accuracy and timeliness prior to distribution
• Maintain SOPs and process documentation to support audit readiness, knowledge transfer, and compliance requirements
• Ensure proper data governance, access controls, and segregation of PHI/PII where applicable
• Monitoring & Continuous Improvement
• Monitor key operational metrics, identify anomalies, and proactively notify stakeholders of potential issues
• Participate in weekly operational calls and training sessions to support delivery standards
• Collaborate with stakeholders to refine requirements and continuously improve reporting processes
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  

• Bachelors degree or equivalent work experience
• 2+ years of experience in data analytics, reporting, or operations analytics
• Advanced Excel: Proven complex formulas, charts, macros/VBA, ad hoc and recurring report development, data cleansing and validation
• SQL & Azure Databricks: Proven SQL query development; exposure to Python/PySpark for data processing
• Power BI: Proven development of standardized dashboards and visual reports
• Data Integration: Power Query and SQL-based data consolidation techniques
  
  

• Solid analytical and problem-solving skills
• High attention to detail and accountability for data quality
• Ability to work independently with minimal supervision
• Effective written and verbal communication skills
• Solid documentation and process discipline