Senior Technician

REQ14087 Senior Technician (Open)

Position Summary

The Senior Technician shall be responsible for helping to achieve on-going guest/internal customer satisfaction and team goals through the maintenance/operations and upkeep of all assigned facilities within the property,

consistency of electricity supplies, water supplies, proper and continuous working condition of all facilities of the property.

Primary Responsibilities

• Provides service to both guests and our internal customers.
• Provides accurate and correct information to guests about hotel/casino/public areas policies, services and amenities.
• Responds to requests from guests and internal customer for assistance and information about the local areas (e.g., directions, places to eat, etc.).
• Ensures the proper maintenance of all equipment and facilities within the company by diligently following the preventive maintenance program of the property, including electrical/mechanical/plumbing standards.
• Ensures he fully understands and follows the instructions of designated technician in operating and controlling plant and equipment.
• Performs assigned monitoring and repair works on time to ensure guest/internal customer satisfaction and convenience.
• Responds appropriately to guest requests.
• Communicate guest/internal customer requests to immediate superior or to assigned position responsible immediately.
• Shows flexibility in terms of one’s schedule to ensure the smooth and efficient operation of the hotel/casino/public areas as directed by the engineering manager or immediate supervisor.
• Performs preventive maintenance of hotel/casino/public areas front and heart of the house areas.
• Abides to company policy on grooming standards.
• Be a team player; help out fellow employees when possible.
• Performs other reasonable duties assigned by his superior from time to time.
  
  

• Preferably with more than two (2) years’ experience from a 5-star hotel or large commercial building/shopping center in a similar capacity.
• Working knowledge on hotel maintenance operations is an advantage.
  
  

• Vocational related course or Degree is preferable but not a requirement.
• License holder in Engineering field is an advantage.
  
  

• Average to good English communication skills.
  
  

• Good customer service orientation.
• Team Player