Patient Engagement Specialist

PATIENT ENGAGEMENT SPECIALIST

At Author Health, we’re revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults. 
We don’t just treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives. 

At Author Health, inclusivity isn’t a checkbox. It’s how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient’s experience, and we’re creating a workplace where team members can show up as their full selves, too. 
If you’re driven by purpose, ready to shake up the status quo, and eager to make a real impact on people’s lives, we’d love to meet you. Let’s build the future of mental health care together! 

Position Overview:
The position supports patient enrollment and acquisition through physical referral channels. This role serves as a bridge between referring providers and Author Health’s care teams, while directly engaging referred patients through outbound calls to introduce services, confirm interest, and facilitate enrollment. It ensures a smooth intake and onboarding experience from referral through activation.

Role Classification: Non-technical

Roles and Responsibilities:

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments 
• Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals 
• Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately.
• Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support.
• Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective.
• Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment.

• Bachelor’s degree in any 4-year course
• Minimum of 1 year customer service or sales experience.
• Basic proficiency in G-Suite, and video conferencing platforms.
• Adherence to HIPAA regulations and confidentiality.
• Strong tech proficiency and comfort using technology in daily work.
• Must be willing to work in Makati or Pasig Office
• Amenable to work Monday to Friday on US business hours
• Willing to work full-time onsite.

• Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs.
• Proficiency in critical thinking, time management, and multitasking.
• Able to work independently and able to meet weekly outreach goal successfully.
• Excitement for working in an innovative, fast-paced startup environment.