Operations Analyst

About The Job

The Order Management Specialist will be focused on increasing sales productivity and velocity through Dealhub validations, Quoting Enablement, Support and Guidance as the expert for assigned solutions. As a critical team member, you will work closely with cross-functional operational team members and MRI Global Sales Team.

Your primary responsibility will be to review and validate sales quotes, provide hands-on support and guidance through Service Requests and Heritage Requests as well as other means, assist workflows and processes managing opportunities through the QTC cycle.

Facilitating regular solution sessions with Sales Teams is also in the scope of this role. The ideal candidate has an analytical skill set and demonstrated sales process experience within high-growth software environments. This is a team contributor position reporting to the Order Management Manager.

This role is based in America, remotely. Please note that this position will be supporting the NA-EST region (08:30 - 17:00 time).

Essential Duties And Responsibilities

• Serve as the trusted advisor and provide guidance to solution-specific sales team members, supporting sales activity and quoting enablement through the QTC cycle ‘quote to cash’
• Manage stakeholders requests, queries and issues utilizing Services Request
• Process high volumes of transactions accurately, including Quote approval, validation, and quality assurance of submissions
• Identify and communicate errors and deficiencies to stakeholders for resolution
• Facilitate regular specialist solution sessions
• Implement best practices and standardization of sales processes, leveraging efficiency and scalability
• Contribute to team metrics through productivity, accuracy, and continuous process improvement.
  
  

Benefits

• Career growth opportunities in a diverse and supportive work environment.
• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Hybrid Working Arrangement (2 days WFH)
• HMO coverage with free dependent upon hire.
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Plus, additional benefits
  
  

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! 

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?  

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!  

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

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