Warranty Claim Administrator

About us:

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website: https://CEF.inc

Job Summary

Warranty Claim Administrator supports warranty operations and service centers nationwide. This role is responsible for managing warranty claims, supporting the Call Experts CRM platform, onboarding Authorized Service Centers (ASCs), and ensuring accurate and timely claim submission and payroll processing.

The successful candidate will act as a key support resource for service centers across Canada by providing CRM assistance, claim guidance, and administrative support to ensure compliance with Midea warranty policies and service standards.

Key Responsibilities

Warranty Claims Administration

• Review, process, and manage warranty claims submitted by Authorized Service Centers.
• Ensure claims comply with Midea warranty policies, labor rates, and documentation requirements.
• Identify claim discrepancies, request corrections, and provide guidance to service centers.
• Maintain accurate claim records and documentation within Call Experts.
  
  
  

• Prepare and submit weekly warranty claim payroll for Authorized Service Centers.
• Validate labor, parts, and travel charges prior to payroll submission.
• Assist with reporting on claim volumes, approval rates, and trends.
  
  
  

• Provide technical and functional support for Call Experts CRM to service centers across Canada.
• Assist service centers with claim submission, ticket navigation, and system troubleshooting.
• Support CRM-related inquiries, access issues, and workflow guidance.
• Escalate system issues to internal IT or CRM support teams when required.
  
  
  

• Create and maintain Authorized Service Center accounts within Call Experts CRM.
• Assist with onboarding new service centers, including system setup and basic training.
• Maintain accurate service center profiles, permissions, and access levels.
  
  
  

• Serve as a primary point of contact for warranty and CRM-related inquiries from service centers.
• Ensure service centers follow warranty procedures, timelines, and documentation standards.
• Support continuous improvement initiatives to enhance warranty accuracy and service center satisfaction.
  
  
  

• 3+ years of experience in warranty administration, claims processing, or service operations.
• Strong understanding of warranty processes and service center workflows.
• Experience supporting CRM systems (Call Experts experience is a strong asset).
• Excellent attention to detail and accuracy in data entry and documentation.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office (Excel required).
  
  
  

• Experience supporting a national service center network.
• Background in home appliance service or repair industry.
• Payroll or labor claim processing experience.
• Bilingual (English/French) is a strong asset.