Virtual Assistant E-commerce Assistant

Looking for Philippines-based candidates

Job Role: Part-time Virtual Assistant / E-commerce Assistant (004 - 00419)

Work Schedule: This role is expected to require roughly 20 hours per week. As a contractor, you’ll have flexibility in how you manage your schedule, but availability for occasional collaboration during AU business hours is preferred.

Compensation: 1,500 - 2,000 AUD / month

Contract Type: Independent Contractor Agreement; Remote

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so youll be able to work from home.

Who The Client Is: The client is a sanctuary for mindfulness and connection, offering a unique approach to the art of tea. They create experiences that blend ritual, calm, and community, transforming the simple act of making and sharing tea into moments of reflection and presence. Every detail, from carefully selected teas to handcrafted teaware, is designed to deepen the experience and bring a sense of peace to those who participate.

Their mission is to provide a space where individuals can slow down, reconnect with themselves, and enjoy the soothing benefits of tea in a mindful environment. Whether for learning, practice, or simply a quiet retreat from daily life, the client fosters an atmosphere of warmth, intention, and mindful living.

Role Overview: We are looking for a proactive, highly organised, initiative-driven Virtual Assistant who thrives in a dynamic small-business environment. This is not a “wait to be told” admin job — it’s a role for someone who anticipates needs, notices gaps, solves problems before they become issues, and wants to grow with the business.

This role is a core part of our operational backbone. You will manage our communication ecosystem, bookings, e-commerce, course platforms, and digital customer experience. Over time, you may help build SOPs, streamline internal systems, and potentially step into a leadership or team-coordinator position as the business expands.

We are looking for someone who genuinely enjoys improving things, creating order, and helping a young brand grow.

Key Responsibilities:

Multi-Channel Communication (Primary Focus)

• Manage and respond to messages across three inboxes
• Maintain timely, warm, clear communication with our customers.
• Handle Instagram DMs and basic social interactions.
• Flag issues immediately (repeat customer problems, unclear events, errors in communication,etc.).

Bookings & Customer Support

• Manage the Momence booking platform
• Schedule classes
• Update times and availability
• Process cancellations or changes
• Resolve customer issues
• Ensure class schedules remain accurate and up to date.

Online Course Support (Kajabi)

• Assist customers with access issues and questions.
• Update course content (light backend tasks).
• Keep student experience smooth and seamless.

Shopify & Website Maintenance

• Update stock levels and product availability.
• Upload new products, images, and basic descriptions.
• Clean up outdated or inaccurate listings.
• Assist with coordinating new product launches.

Email Marketing (Omnisend)

• Document internal processes as you learn them.
• Help us build clear, repeatable SOPs for inbox, bookings, Shopify, social responses, admin tasks, etc.
• Identify inefficiencies and propose improvements.
• Take ownership in stabilising systems as we scale.

Light Personal Assistant Support

• Manage the clients calendar (meetings, reminders, appointments).
• Draft simple communications or WhatsApp group messages.
• Help manage follow-up tasks and reminders.

Lead Generation & Research

• Compile wholesale leads and contact lists.
• Do light competitor or category research.
• Maintain clean and organised spreadsheets.

Requirements

• Minimum 5+ years as a VA, e-commerce assistant, or online operations assistant
• Experience managing multiple inboxes
• Strong communication skills in English
• Shopify experience
• Experience with CRM/booking tools (Momence or similar)
• Experience with Kajabi or another online course platform
• Social media messaging skills (Instagram)
• Ability to work independently and meet deadlines
• Experience building SOPs or documenting processes (preferred)
• Comfort with spreadsheets and basic research

Benefits: This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Be available for meetings and collaboration during core [AEST or PHT] business hours
• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor” if not employed via EOR)