Vendor Operations - Crossborder Mandarin Speaker - SCommerce

About The Team

Shopee is a dynamic e-commerce platform dedicated to providing an exceptional shopping experience for our customers. We pride ourselves on delivering top-quality products and outstanding customer service. As we continue to grow, we are looking for a dedicated and motivated Customer Service Buyer Chat Lead to join our team

Job Description

• Handle customer inquiries, issues, or even feedback (ie. sellers and buyers/users) via live chat.
• Provide accurate information and assistance in a professional matter to customers.
• Respond to all customers’ requests in an accurate and timely manner.
• Document processes and FAQs, and work on continuous process improvement.
• Be the voice of customers to provide feedback to the company.
• Analyze customer experience reports and insights and come up with improvement suggestions and initiatives.
• To be able to restore issues by providing service recovery to the customers.
  
  

• Possess 1 - 2 years of contact center experience, mainly in customer service
• Having excellent spoken and written skills in both English & Mandarin.
• Business writing skill is mandatory
• Being able to work independently
• Ability to multi-task, prioritize and manage time effectively
• Able to understand and speak Filipino