Vendor Manager Collections - SeaMoney Credit

Job Description

The Vendor Manager is responsible for managing relationships with Debt Collection Agencies (DCAs) and ensuring optimal recovery performance. This role involves monitoring vendor performance, enforcing compliance with contractual agreements, and implementing strategies to improve repayment rates while minimizing risk. The position also requires data-driven decision-making, negotiation with vendors, and alignment with internal stakeholders to optimize collection processes.

• Manage operations and performance of the Debt Collection Agencies (DCAs) to ensure that targets are met.
• Monitor and analyze Debt Collection Agencies metrics (e.g., recovery rates, promise-to-pay conversion, delinquency trends); provide actionable insights and drive improvement plans.
• Ensure vendors comply with internal policies, industry regulations, and customer treatment guidelines.
• Create and maintain performance dashboards, conduct data-driven reviews, and provide regular reports to senior leadership.
• Act as an escalation point for disputes, complaints, or irregular vendor practices; coordinate with Legal, Compliance, and Customer Service as needed.
  
  

• Oversee and manage third-party collection agencies, ensuring adherence to SLAs and KPIs.
• Track and analyze vendor performance, providing regular feedback and implementing corrective actions when necessary.
• Conduct periodic vendor reviews and audits to ensure compliance with contractual obligations and regulatory requirements.
• Develop and execute strategies to optimize debt recovery while maintaining a customer-centric approach.
• Identify trends and areas for improvement, recommending solutions to enhance collection efficiency.
• Monitor repayment trends and vendor performance through data analysis.
• Generate reports and insights to support decision-making and performance optimization.
• Reporting of vendor performance to senior management.
• Negotiate commission structures, contract renewals, and service level expectations.
• Align with internal teams (e.g., Finance, Compliance, Risk, BI) to drive seamless collection operations.
• Manage the billing process for in-house service providers, ensuring timely validation, reconciliation, and processing of payments in coordination with Finance and Procurement teams.
• Performs other functions that may be assigned from time to time