Valet Driver

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Valet Driver is responsible for delivering a seamless and luxurious arrival and departure experience for guests by safely parking and retrieving vehicles promptly and professionally. This role reflects the brand’s commitment to exceptional service by embodying elegance, discretion, and attention to detail at all times.

Key Responsibilities

Guest Experience & Service Excellence

• Greet all guests warmly and professionally upon arrival and departure in line with Mandarin Oriental service standards
• Assist guests with opening vehicle doors, luggage handling, and providing directions or assistance as required
• Maintain a courteous, polished, and anticipatory approach to guest service at all times
• Ensure all interactions reflect the hotel’s high standards of luxury hospitality
  
  

Valet Operations

• Safely park guests' vehicles in designated areas, ensuring adherence to all security and safety protocols
• Retrieve vehicles efficiently and promptly upon guest request, minimizing wait times
• Accurately issue and manage valet tickets, ensuring proper documentation and vehicle tracking
• Conduct a visual inspection of vehicles upon receipt and report any pre-existing damage
• Ensure proper key handling, safeguarding, and storage at all times
  
  

Safety & Compliance

• Drive all types of vehicles (manual, automatic, luxury, SUVs) responsibly and with care
• Follow all local traffic laws, hotel policies, and safety regulations
• Immediately report accidents, damages, or unusual incidents to the supervisor
• Maintain a clean, organized valet area and ensure traffic flow around the hotel entrance remains smooth
  
  

Teamwork & Communication

• Coordinate closely with the Concierge, Bell Service, Security, and Front Office teams
• Communicate efficiently regarding vehicle requests, guest arrivals, and special instructions
• Assist colleagues during peak periods to ensure seamless guest service
  
  

Maintenance & Upkeep

• Ensure the valet driveway and parking areas are clean, orderly, and presentable at all times
• Assist in minor vehicle-related guest concerns (e.g., directions to gas stations, basic inquiries)
• Report any maintenance or operational issues affecting valet services
  
  

Qualifications & Experience

• High school diploma or equivalent required
• Previous valet, driving, or hotel guest service experience preferred
• Experience in luxury or upscale hospitality environment is an advantage
• Valid professional driver’s license (Philippines) with a clean driving record
• Proficiency in driving both manual and automatic vehicles
• Basic English communication skills; additional languages are an advantage
• Strong interpersonal and customer service skills
• Ability to remain calm and professional in high-pressure situations
• High level of integrity, honesty, and reliability
  
  

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  
  

We’re Fans. Are you?

Key Responsibilities

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