UK Credit Controller

Job Description

Company Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the worlds leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Position Summary

As a UK Credit Controller, youll play a key role in managing the financial heartbeat of our client relationships. Your mission: safeguard cash flow by managing assigned sales ledgers, driving timely collections, ensuring accurate allocations, and minimizing financial risk. You’ll liaise with clients and debtors alike, blending assertiveness with a strong sense of service to maintain both compliance and trust.

Responsibilities

• Perform collections via phone and email in line with company processes
• Meet personal and company cash collection and aging targets
• Monitor sales ledgers, ensuring debts are within agreed payment terms
• Investigate disputes early, raise credit notes when appropriate
• Conduct regular ledger reviews with Client Managers and agencies
• Initiate litigation processes when necessary, coordinating with legal partners
• Support credit insurance claims by providing accurate debtor data
• Allocate unallocated cash promptly and report weekly balances
• Verify debt to validate invoice accuracy and support timely payments
  
  

• At least 2 years of credit control experience in a UK-based company
• Solid understanding of UK debtor litigation procedures
• Preferably holding a credit control-related qualification
• High attention to detail and accuracy in both manual and system-based tasks
• Strong written and verbal communication skills
• Persistent, proactive, and professional demeanor
• Able to build relationships with clients and meet performance KPIs
• Capable of independently resolving tasks and managing complex escalations