UH Front Desk Supervisor

Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies, and critical infrastructure sectors, is seeking a UH (Unaccompanied Housing) Front Desk Supervisor to support a unique US Navy program based on the island of Diego Garcia.

Job Responsibilities:

• Supervise and oversee daily operations of the Unaccompanied Housing (UH) front desk to ensure resident personnel are consistently accommodated in a professional and timely manner.
• Manage and supervise UH Front Desk Clerks, providing direction, training, and mentoring to ensure a high level of service.
• Monitor operations to ensure compliance with established policies, procedures, and military housing standards.
• Handle escalated resident inquiries, complaints, or concerns, and resolve issues in a professional and efficient manner.
• Oversee check-in, check-out, and resident registration processes to ensure accuracy and adherence to housing policies.
• Ensure accurate maintenance of housing assignment records, logs, and databases, and ensure proper handling of confidential resident information.
• Conduct regular reviews and audits of front desk functions, ensuring compliance with regulations and customer satisfaction.
• Schedule and manage front desk staff to ensure proper coverage for all shifts, including holidays and weekends, as required.
• Facilitate communication and coordination with maintenance or other departments to address resident needs, maintenance requests, and other operational requirements.
• Prepare and submit reports detailing front desk operations, performance metrics, and resident feedback to management or government representatives as required.
• Assist with the implementation of process improvements to optimize workflow and enhance resident experience.
  
  

Minimum Requirements:

• 2-4 years of experience in customer service, front desk operations, or housing management, including prior experience in a supervisory or team lead role.
• High school diploma or equivalent.
• Strong leadership and organizational skills, with the ability to manage a team and maintain operational efficiency.
• Excellent communication and interpersonal skills, with fluency in English for written and verbal communication.
• Proficiency in housing management systems, administrative systems, and Microsoft Office Suite for managing records, generating reports, and monitoring operations.
• Strong problem-solving and decision-making abilities with a focus on customer satisfaction.
• Must be in possession of a valid passport and be able to travel internationally.
• Passport should be valid for a minimum of one (1) year or more at the time of hiring.
• Ability to successfully pass contract medical requirements and maintain requirements for the duration of deployment.
  
  

Preferred Qualifications:

• Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce is preferred.
• Valid country driver’s license and passport.
• Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
• Experience in military or government housing programs, including staff supervision and front desk operations.
• Familiarity with government or military housing regulations, policies, and standards.
• Demonstrated ability to implement workflow improvements and enhance customer service processes.
  
  

Other Responsibilities

Safety: Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.

Quality: Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance: Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job.

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