Training Director

Title: Training Director

About The Role

• Lead the strategic design, implementation, and continuous improvement of all Training & Development programs
• Ensure Virtual Assistants (VAs), team leaders, and support staff have the skills and service mindset to deliver world-class client support
• Ideal candidate: visionary L&D leader with deep adult-learning expertise, performance coaching, and scalable digital learning for distributed/remote teams
  
  
  

Responsibilities

• Develop and execute a training roadmap aligned to company goals and client requirements
• Design onboarding, soft skills, communication, and client-specific technical training for new VAs
• Build leadership and upskilling programs for tenured VAs, supervisors, and managers
• Integrate competency-based frameworks to measure and improve performance across departments
• Lead and mentor Training Managers, Trainers, and Instructional Designers
• Partner with Operations, Quality, Recruitment, and Client Success to identify gaps and deliver solutions
• Oversee blended delivery (e-learning, live sessions, simulations, coaching, workshops)
• Evaluate/adopt LMS and learning tools; use analytics to measure effectiveness
• Ensure consistency across remote and international teams
• Track impact with KPIs (e.g., AHT, QA scores, CSAT) and drive continuous improvement
• Maintain documentation; ensure compliance with standards and client SLAs
  
  
  

Qualifications

• Bachelor’s in Education, Psychology, Business, or related (Master’s preferred)
• 8+ years in Learning & Development; 3+ years in a senior leadership/Training Director role
• Proven experience scaling programs in BPO/outsourcing/VA environments
• Strong remote-workforce and virtual learning strategy expertise
• Excellent leadership, communication, and stakeholder management
• Proficiency with LMS and e-learning tools (e.g., Articulate, Rise, Canva, Captivate) and analytics platforms
  
  
  

Key Competencies

• Strategic thinking and business alignment
• Coaching and leadership development
• Data-driven decision making
• Change management
• Excellent written and verbal communication
• Empathy and cultural awareness
  
  
  

How to apply

• Apply via Lever with your resume/CV and (optional) a brief note highlighting a training program you scaled and its measurable impact
• Include links or samples (curricula, dashboards, sample training slides, training assets/ videos, or playbooks) if available
  
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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