Trainer 2

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And were just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what weve started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. Weve already changed millions of lives and were ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. Well get there by constantly reinventing unique biosensing-technology experiences. Though weve come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Where you come in: Trainer 2 Job Description

Skills

As a Trainer 2, you will play a key role in developing the skills, knowledge, and overall readiness of our Technical Support Representatives. You will deliver high‑quality training, support continuous learning, and help ensure that our teams are equipped to provide exceptional customer support. In this role, you will:

• Deliver engaging training sessions for new hires and existing employees, covering processes, systems, new products, and new market requirements.
• Introduce and reinforce Dexcom’s culture and values, ensuring new hires embody our mission from day one and existing staff stay aligned through ongoing development.
• Stay current on updates and business changes to ensure training content is accurate, relevant, and reflective of the latest standards and workflows.
• Provide individualized coaching and support, reinforcing learning, addressing knowledge gaps, and helping employees apply skills effectively on the job.
• Contribute to knowledge base improvements by identifying opportunities, providing insights, and assisting in updating documentation and reference materials.
• Partner with leaders and cross‑functional teams to assess training needs, identify skill gaps, and recommend targeted learning solutions.
• Support the creation and enhancement of training materials, including instructional guides, manuals, job aids, and other resources that strengthen continuous learning.
• Participate in training‑related initiatives and improvement projects, contributing to process enhancements, program refinement, and overall training excellence within the function.
  
  

• Demonstrated ability to conceive, develop and implement training and application strategies, convert these into actual application, and deliver results
• Excellent coaching, facilitation, and presentation skills
• Excellent communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
• Extensive knowledge of own area within the organization while contributing to the development of new concepts, techniques, and standards
• Extensive understanding of related aspects of sales training processes and/or systems
• Proven business acumen and working knowledge of a dynamic medical device market environment
• Ability to communicate complex information internally and externally with diplomacy & clarity
• Demonstrated ability to persuade and influence others
• Fluent in English with the ability to confidently convey complex information in a manner that meets the needs of the audience.