Telecoms Administration Specialist

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

We are seeking a bright and capable individual to join the Manila-based Telecoms Expense Management (TEM) Administration team to Own the day‑to‑day administration and reporting of enterprise telecoms services across all Voice and Data services and inventory including fixed line, mobile, and data circuits. Ensure accurate inventory, cost control, and compliance by leveraging TP ICAP’s Telecom Expense Management (TEM) platforms (e.g., TEM Force, Tangoe, Calero) and coordinating with business owners, finance, IT, Chosen TEM provider and all Telecom Vendors. Drive optimization and transparency to reduce spend, improve service quality, and support business growth.

Role Responsibilities:

Telecoms Inventory & Service Management

• Maintain golden source inventories for mobile, fixed line, data circuits, DDIs, SIP trunks, and conferencing services.
• Administer adds/moves/changes/disconnects (A/M/C/D) and porting across providers/carriers.
• Ensure all inventory and service records in TEM system accurately reflect live inventory services, users, and cost centers.
  
  

TEM Platform Operations

• Own daily workflows in TEM: invoice ingestion, audit, dispute, approval, allocation, and chargeback.
• Request Management all order types.
• Billing & Invoice management, acquisition processing, and reconciliation
• Inventory management including, inventory audits, true up, bulk changes.
• Configure TEM catalogues, rate plans, contract terms, and usage policies; run exception reports (e.g., zero‑use lines, roaming anomalies).
• Partner with vendors/Carriers and TEM platform provider on data quality, integrations, and feature enhancements.
  
  

Financial Control & Optimization

• Validate monthly telecom invoices (mobile/fixed/data), reconcile to POs and contracts, and resolve billing errors.
• Prepare accruals, reclasses, and chargeback journals by department/cost center; collaborate with Finance/AP.
• Drive savings initiatives: plan optimization, right‑sizing, pooling, de‑duplication, service rationalization.
  
  

User Support & Onboarding

• Manage user lifecycle: provisioning, SIM swaps, device assignment, policy communications, and offboarding.
• Manage requests and incidents via the service desk; meet SLAs for fulfilment and resolution.
• Produce concise how‑to guides and knowledge base articles.
  
  

Compliance, Risk & Governance

• Ensure compliance with GDPR for user data, SOX/financial controls, info‑sec, and procurement policy.
• Maintain audit trails (A/M/C/D), role‑based access, and evidence for internal/external audits.
• Align with ITIL processes (Incident, Request, Change, Configuration Management).
• Maintain mobile voice and data recording licenses and record to maintain compliance.
  
  

Reporting & Insights

• Provide monthly reporting for finance, IT, and end user customers e.g. spend & inventory in line with business deadlines.
• Publish monthly dashboards: spend vs budget, usage & roaming, inventory health, optimization pipeline.
• Provide quarterly executive summaries highlighting savings, risk, and transformation progress.
  
  

Experience/Competences

• 2–5 years in telecoms administration or TEM operations within Corporate Services, Finance Ops, or IT.
• Hands‑on with TEM platforms (TEM Force, Tangoe, or similar), including invoice audit, allocation, and inventory.
• Strong knowledge of carrier services (mobile, fixed voice, SIP, data circuits, conferencing) and billing constructs.
• Proficient in Excel (pivot tables, lookups), reporting tools (Power BI/Tableau), and ERP/AP workflows (e.g., SAP, Oracle).
• Experience with vendor management, service desk tools (ServiceNow/Jira), and ITIL processes.
• Familiarity with GDPR, SOX controls, procurement policies, and audit evidence requirements.
  
  

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesnt align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Dont hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. Thats why were building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

Philippines - A.T. Yuchengco Centre - Taguig City

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