Technician Access Control

REQ15095 Technician, Access Control (Open)

Position Summary

Technician, Access Control participates in technical research and development to enable continuing innovation within the security technology infrastructure.

He / She ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners to perform their duties securely and efficiently.

He / She will assist technical and operational teams; and support of operations staff in executing, testing and maintaining the security technology solutions.

Responsibilities

He / She is responsible for effective provisioning, installation, configuration, operation, and on-going maintenance of security technology systems software and related infrastructure including:

Security and Access Control systems

• database management
• access change requests
• Photo ID generation
• configuration change requests
• interfaces to other systems
• macro programming
• backup
• technical support
  
  

• Master Key
• Database management
• access change requests
• configuration change requests
• interfaces to other systems
• macro programming
• backup
• technical support
  
  

• database management
• access change requests
• configuration change requests
• interfaces to other systems
• macro programming
• backup
• technical support
  
  

• messaging systems
• call group database management
• access change requests
• configuration change requests
• interfaces to other systems
• backup
• technical support
  
  

• Database systems
• Document control
• Web portal system support
• Change management
• Forms management
  
  

• Photo ID generation
• Web portal system support
• configuration change requests
• backup
• technical support
  
  

• Main responsibilities will include:
• Manages and maintains the Security Alarm, Access Control, Key Management, Radio communications systems as well as other aspects of security system.
• Manages and maintains the security database.
• Manages and administers the security ID and access badging.
• Conducts troubleshooting and preventive maintenance for the system.
• Manages all related documentation.
• Works closely with the security team to achieve objectives.
• Performs daily operational activities, which includes:
• Performs Moves, Adds and Changes for devices.
• Administers security services, technology, devices and sites.
• Performs patches.
• Performs upgrades.
• Works with technical team, hardware and software vendors to resolve problems.
• Manages and resolves outages, which includes:
• Administrates works requests for security technology.
• Regularly reports status and problems to supervisor.
• Assigns problem ownership.
• Performs post-issue follow up as needed.
• Engages vendor account service manager for escalation issues.
• Conducts troubleshooting and preventive maintenance for the system.
• Provides project and proactive technical support. 6. Must be flexible and provides occasional weekend and off hours support, as well as participating in on-call rotations.
• Compiles metrics reports as required.
• Manages and maintains all related documentation.
• Participates in technical meetings, scheduled client meetings, or vendor review meetings.
• Coordination of other services and systems including Lockers, Helpdesk, liaison with Information Technology; Network Performance monitoring and any other technical services as required from time to time.
• Performs all duties as directed by the Senior Operations Manager, Security & Surveillance Technology or the delegated authority and in accordance with all Policies and Procedures, laws and regulations applicable to the Department and Melco Resorts Leisure (PHP) Corporation.
  
  

• Seamless delivery of the security systems and responsibilities.
• Concise administration and accountability of Access Control systems including Lockers and Radios.
• Accurate distribution of access levels to staff contractors.
• Cultural Understanding. Demonstrated knowledge of the role.
• Demonstrated intimate knowledge of building.
• Demonstrated teamwork.
• Demonstrates ability to stay in assigned work area.
• Demonstrated ability to ensure start, finish & break times are adhered to.
• Demonstrated appropriate problem solving skills to linguistic differences.
  
  

• More than 2 years’ experience in customer services, preferably in security, IT, electronics, automation or related fields.
• Previous experience administering security technologies including Access Control, Security Alarm Systems, and Key Management Systems preferred, Building Management Systems, Fire Alarm Systems and Property Management System would be an advantage.
  
  

• College Diploma or Bachelor Degree With relevant qualifications in Electronics, Computer Science, Automation engineering or equivalent would be an advantage.
  
  

• Strong verbal and written English language skills are essential.
• Must be able to work in a team environment and be able to interact with customers, and teammates and collaborate together to ensure plans and identified solutions meet customer needs and expectations.
• Must be able to manage projects within the scope of responsibility, be able to prioritize project plans and deliverables, as well as be able to multi-task for multiple customers in a fast-paced environment.
• Must be able to learn new concepts, skills, and tools in a relatively short span of time.
• Must be able to handle high pressure environments while keeping a smile and a good sense of humor.
• Be able to identify, analyse, and devise solutions to infrastructure system problems.
• Must have effective communication skills to include written, verbal and listening.
• Must be able to interact with clients, leadership, technical support, and operation personnel in a professional manner.
• Must be Detail-oriented.
• High commitment to delivering customer service.
• Encourage team unity
• Communicate effectively
• Display a high level of integrity
• Maintain discretion Self-motivation towards personal performance
• Good computer hardware, software, WAN/LAN and MS Office Skills.
• Proven ability to build relationships with clients, users, and colleagues
• Knowledge of Security systems an advantage
• Knowledge of network and operating system administration and knowledge of application support