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Technical Support Representative

Talentmate

Philippines

15th November 2025

2511-19512-1

Job Description

Job Type

Full-time

Description

As a Technical Support Representative, your main role is to provide technical/service assistance and answers users questions, assisting users by guiding or educating them on how to use our Lofty platform.

Resolve all issues sent by the client through email, call and chat.
Should best resolve it with product knowledge or help center.
Responsible being the middle person between the client and teach if JIRA is created.
Follow ups on the client for all unresolved tickets.
Responsible for answering inbound calls.
Should best resolve it with product knowledge, help center, Confluence.
Follow up on JIRA within 3 days - delivery of resolution or following up with the client.
From time to time, be able to upsell leaden or add on.

Requirements

At least 1 year relevant experience in TSR

Willing to do onsite work and night shift

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Manila National Capital Region
Company Website:	http://lofty.com	Job Function:	Customer Service
Company Industry/ Sector:	Real Estate

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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