Team Leader

At Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes. As one of the fastest-growing pioneers in customer experience, we support leading brands across industries including Telecommunications, Utilities, Finance, Energy, and Insurance.

We’re looking for a Team Leader who will play a key role in driving team performance, ensuring service excellence, and motivating people to deliver results that customers can truly feel.

Key Responsibilities

• Lead, coach, and develop a team to consistently meet and exceed service levels and KPIs
• Monitor and improve customer satisfaction and quality metrics
• Provide regular feedback to team members, highlighting both achievements and areas for growth
• Foster a motivating and engaging team culture through recognition and incentive programs
• Collaborate with HR to ensure proper staffing and workforce planning
• Partner with clients and internal stakeholders to provide updates on team performance and progress
• Support recruitment efforts by participating in interviews and onboarding of new team members
• Prepare and present staff performance and productivity reports to leadership
  
  

• Bachelor’s Degree in any field (or equivalent work experience)
• At least 2 years of experience as a Team Leader in a customer service or BPO environment
• Proven ability to motivate and develop people while driving results
• Excellent communication, organizational, and problem-solving skills
• Willingness and ability to work in shifting schedules, depending on business needs
  
  

• Competitive salary
• HMO coverage starting Day 1
• Group life insurance
• Performance incentives
• Mental health helpline
• Health and wellness initiatives to support your well-being
• Access to learning & development programs to fuel your professional growth
• A supportive environment where you can command your own career in a growing, innovative company