Team Leader

Join a nationally recognized healthcare provider trusted by hospitals, clinics, and communities across Australia for delivering seamless, multidisciplinary patient support.

The Opportunity

Your leadership will be at the center of a growing offshore support function—driving performance, lifting service quality, and building a culture where people thrive. Youll guide a dedicated team, optimize workflows, and influence key decisions that strengthen both day-to-day operations and long-term business success.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  
  
  

• Lead and supervise the offshore support team, providing daily guidance and direction.
• Monitor team performance against KPIs and SLAs to consistently meet business goals.
• Conduct regular performance reviews, give feedback, and implement development plans.
• Oversee training, onboarding, and upskilling to ensure team competency and growth.
• Foster a positive, collaborative, and high-performing team culture.
• Act as a subject matter expert and escalation point for complex support tasks.
• Manage workload distribution and resource allocation to maintain timely delivery.
• Use data, reports, and dashboards to track productivity and identify areas for improvement.
• Drive continuous improvement initiatives by streamlining processes and systems.
  
  
  

• Bachelor’s degree in medical, business administration or related field.
• Proven leadership skills with strong experience in managing and developing a team in a fast-paced, operational environment.
• Experience working in a healthcare industry is required.
• Proven ability to manage team performance, including setting KPIs, conducting performance reviews, and addressing performance issues.
• Excellent organizational and prioritization skills, with the ability to manage competing, time-critical workloads for a team.
• Strong proficiency in data analysis and using reports and dashboards to guide decision-making and manage team operations.
• Excellent communication, collaboration, and stakeholder management skills.
  
  
  

• Manila (BGC, Taguig): Australian hours (6 am–3 pm PHT) with a full onsite set up during the first 1 -2 months. Afterwards, will follow one day onsite and four days remote.