System Support Officer

Join the digital evolution of a premier Australian brand at ASW by leading high-impact content strategies and global site launches, while building a long-term, high-growth career embedded within a respected Australian business that values transparency, excellence, and world-class talent.

The Opportunity

Our partner is a well‑established and growing property group, operating a diverse portfolio of accommodation assets supported by enterprise‑grade technology platforms.

They are seeking a System Support Officer to provide hands‑on support, administration, and data management for the property booking system. This role plays a critical part in ensuring system accuracy, data integrity, and smooth day‑to‑day operations across the business.

The role requires strong attention to detail, system administration capability, confidence working with structured data, and the ability to collaborate closely with IT, revenue, and operational stakeholders.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  
  
  

• Manage and configure the RMS booking system, ensuring system settings, templates, and configurations align with business requirements.
• Accurately enter, validate, and maintain system data, ensuring consistency and compliance across all RMS platforms.
• Review data for errors, inconsistencies, or missing information, correcting issues where possible and escalating where required.
• Research and obtain additional information to complete incomplete or inaccurate data submissions.
• Troubleshoot RMS system issues, providing first‑level support and escalating complex matters to the IT Support or RMS Specialist teams.
• Maintain confidentiality and security of sensitive company and customer information in line with company policies and best practices.
• Support system updates and new feature implementations, ensuring smooth adoption and minimal disruption to operations.
• Collaborate with internal teams including IT, Revenue, and Operations to support process improvements and system optimisation.
• Maintain accurate records and ensure completed work is stored correctly and consistently.
• Contribute as a cooperative and reliable team member, supporting shared responsibilities as required.
  
  
  

• Experience usingRMS or a similar property/accommodation booking or management system
• Proven experience in data entry or system administration, with a strong focus on accuracy and consistency.
• Strong attention to detail and ability to follow defined processes and procedures.
• Experience supporting internal users with technology‑based systems.
• Proficiency in Microsoft Office 365 (Outlook, Word, Excel, Teams, SharePoint).
• Strong written and verbal communication skills.
  
  
  

• Manila (BGC, Taguig): Australian hours (6.00 AM – 3.00 PM PHT) with a hybrid setup (1 day per month onsite, other days remote)