Supply Chain Coordinator B2B Specialist Offshore

About Heroes

Heroes buys, operates, and scales baby and juvenile brands.

We are ambitious multi-brand developers combining operational excellence with customer-centricity to support parents and children through every milestone of their journey. Built by a team with a background in investment banking, venture capital, and D2C eCommerce, we have the right experience to nurture and grow brands and develop products that simplify, support, and enrich everyday family experiences.

At Heroes, we leave our egos behind, get our hands dirty, and push through obstacles to get things over the finish line. If this sounds like you, you should join us.

About The Role

We are seeking a detail-oriented, proactive Supply Chain Coordinator to manage the end-to-end order flow for our UK B2B customer base. You will serve as the primary link between our customers’ portals, our internal systems, and our third-party logistics (3PL) partners.

The ideal candidate thrives in a fast-paced environment where accuracy is paramount. You wont just move data; you will monitor stock health, resolve logistical bottlenecks, and maintain excellent professional relationships with our commercial partners.

Responsibilities

• Order Management: Daily monitoring of customer portals to download new purchase orders; manual processing of orders received via email.
• System Synchronisation: Accurate uploading of all orders into our internal ERP/systems and external 3PL platforms to ensure seamless fulfilment.
• Inventory Control: Downloading and reconciling daily inventory reports. Proactively reviewing stock availability and initiating stock transfers to prevent "out of stock" scenarios.
• Customer Liaison: Acting as the first point of contact for B2B customers regarding order status, delivery issues, or shortages.
• Stakeholder Collaboration: Working closely with the Commercial and Supply Chain teams to communicate inventory risks or system errors before they impact the customer.
• Data Integrity: Maintaining 100% accuracy in data entry to ensure UK retail compliance and avoid costly shipping errors or fines.
  
  

About You

• Exceptional Attention to Detail: You are someone who spots a SKU error or a quantity discrepancy at a glance.
• Data Proficiency: Highly skilled in data handling and spreadsheet management (Excel/Google Sheets).
• Communication Skills: Native or bilingual-level written and spoken English, with the confidence to communicate professionally with UK-based corporate clients.
• Technical Aptitude: Experience navigating B2B customer portals and ERP/Order Management Systems (OMS).
• Reliability: Ability to work autonomously while maintaining strict daily deadlines tied to UK shipping cut-offs.
  
  

Desirable Experience

• Previous experience supporting UK-based retail or wholesale businesses.
• Familiarity with 3PL workflows and inventory transfer logic
  
  

Our Benefits

• 15 days of paid vacation per year.
• Remote Work
• A standard 40-hour work week.
  
  

Please note: We require the successful candidate to align their working hours with the UK time zone. Monday – Friday (9:00 AM – 5:30 PM GMT).

Heroes is an equal opportunity employer looking to build a diverse, inclusive team. We hire based purely on business need, skillset, and competence and do not consider age, disability, sex, sexual orientation, pregnancy, maternity, race, religion or belief, or marriage or civil partnerships when making hiring decisions.

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