student support officer

Join a leading Australian ed-tech mission to close the cybersecurity skills gap. Our partner is seeking a Student Support Officer to go beyond teaching and help launch the next generation of tech careers!

The Opportunity

In this role, it will be ideal if you have previous experience working in a training or educational environment in a Customer Service/Student Services capacity. Ideally, the candidate will have a background in IT or a keen interest but this is not a must. You will be working closely with the client students and colleagues both based in the Philippines and Australia.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  
  
  

Staff Testimonial

“It’s been a wonderful career opportunity and growth being as an employee. We are always encouraged to further enhance our leadership, technical and soft-skills capabilities. It is great to embrace instil principles in demonstrating these qualities wherein everyone takes personal accountability and be respectful to others every day. I am truly proud to be part of this wonderful organisation.” – Delivery Lead, ASW Philippines.

What Youll Do

• Support students throughout their end-to-end learning journey.
• Conduct virtual onboarding and progress-tracking sessions via Zoom.
• Guide students through the Learning Management System (LMS).
• Set actionable goals and maintain student accountability to drive success.
• Proactively identify and intervene in "at-risk" student cases.
• Offer technical troubleshooting where necessary (preferred).
  
  
  

Key Criteria

• Bachelor’s degree in a relevant field (Professional certifications are a plus).
• Proven track record of leading teams to deliver exceptional service to internal and external stakeholders.
• Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and meticulous CRM data management.
• Superior written and verbal communication skills with a professional tone.
• Exceptional organizational skills, including effective calendar management and the ability to prioritize multiple urgent tasks.
• Process-driven with a high level of attention to detail.
• A self-motivated team player who takes ownership of tasks and anticipates needs.
• Demonstrates a high level of honesty, punctuality, and professional integrity.
• Committed to providing high-quality customer service and support.
  
  
  

Work setup:

• Manila (BGC, Taguig): Australian hours (6 am–3 pm PHT) with 1x a month onsite work arrangement.

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