Solutions Engineer Remote

WE ARE HIRING.

Talkpush is hiring sales professionals, product managers, marketers, and developers to join its team. Most positions are based in our offices all over the globe: San Francisco, India, Philippines, Costa Rica, Mexico, and Hong Kong. Intelligent and ideological candidates interested in changing the world of recruitment are welcome to apply. Just have a chat with us on our website or on our Facebook page.

Read more about the Talkpush culture here.

⚠️ DONT APPLY FOR A JOB AT TALKPUSH IF THIS IS YOU

Recruitment is one of the oldest, most established industries, and were out to change it completely through automation. To make that dream come true, we need people with a fire in their belly who would rather deliver unpleasant truths to customers rather than slap together a quick fix. This isnt a 9-to-5 job that delivers the same experience every day, but a place where once in a while, you wake up with a burning desire to implement a new solution and to test the heck out of it.

This means that people who think sucking up to the boss or being a yes-person is the path to success, who arent willing to stand behind their idea, even in the face of pushback, who prefer change to be predictable and gradual, wont be very happy here. They might be smart, kind, and lovely, but this isnt their pots lid. If youre the kind of person who gets a little obsessed about a problem and cant think of anything else until you can puzzle it out, we can offer interesting challenges, an international team that will challenge you, and a mission to help millions of people get hired by focusing relentlessly on building better candidate experiences. Does this sound a little scary and overly ambitious? Good, thats just how we like it. ✨

The Solutions Engineer leads engagements with new customers and drives better usage from existing customers. The mindset of the Solutions Engineer is resolutely towards pragmatic executions (“where can we get quick ROI”) with a long-term view to drive automation at scale.

The Solution Engineer will recommend how customer should deploy Talkpush and minimize the usual ambiguities associated with enterprise level implementations. By accelerating the value achieved from use of Talkpush products and services, he will be set the foundation for a long partnership with customer. The Solutions Engineer will be part of the Sales team and will navigate technical discussions with prospective customers, shortening the sales cycle by building trust in our technical expertise.

Responsibilities And Duties

• Define specifications & workflows while rolling out Talkpush solutions for new customers
• Plan and execute implementation projects for new customers, with the support of the Account Manager and technical teams
• Establish clear expectations on how to work and operate with Talkpush
• Fast track Talkpush CRM & Chatbot implementations
• Coordinate with client teams for external systems integrations
• Design an iterate constant improvements to the new customer onboarding journey, writing specifications for engineers, managing copywriters and testing effectiveness through cohort analysis.
  
  

• 3+ years of experience in customer facing roles (preferably in enterprise software)
• Strong technical aptitude. At home in the world of custom builds, integrations and configurations with a solution-oriented attitude
• Background in industrial engineering ideal but not required
• Strong project management skills
• Experience in workflow mapping tools such as LucidChart welcome
• Experience handling multiple complex rollout and leading cross-functional project teams
• Strong interpersonal skills, able to build consensus between teams
• Proficient in Process Mapping tools (such as Visio, Lucidcharts, etc.)
• Results-oriented. Can detect false positives quickly and look for the data that matters.
• Anticipate potential pitfalls in a new environment. Courageous (and tactful) while addressing those upfront.
• Remote experience welcome. Able to work autonomously in a fast-paced startup environment