Software Support Engineer Java AWS Cloud

Job ID: 205620

Required Travel : Minimal

Managerial - No

Location: Philippines - BGC (Amdocs Site)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to Live Amazing, Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Responsible for providing best-in-class technical support to a global customer base.

Maintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

What will your job look like?

• You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.
• You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
• You will demonstrate continuous improvements and increased efficiency to the software or business processes utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
• You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality, etc.
• You will communicate with internal/external customers to enhance the understanding of customer problems, and verify that an appropriate resolution has been applied.
  
  

• Bachelors degree in Science/IT/Computer Science or equivalent
• 2+ years of working knowledge and/or experience in programming languages such as C++, Java, SQL, Unix, Python, Shell Scripting.
• Preferably with AWS/Cloud/GCP experience and background.
• Willing to work on Hybrid set up (3x per week) in BGC Taguig or Ortigas Pasig.
• Local Hiring only.
  
  

• You will gain valuable experience and wide knowledge of Software integrative systems.
• You will be exposed to advanced market technologies.
• You will work with multiple channels and diverse areas of expertise.