Service Engineer - PRO Division

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

Ø Provide sound
consultation on application and related compliance regulatory standards

Ø  Perform
Installation, commissioning, training, calibration services, preventive
maintenance, troubleshooting and repairs. Travel within Philippines is
required.  

Ø  Perform
engineering adaptations of products, equipment and services.

Ø  Expand
MT’s spares & services business and manage projects, contract services and
relationships with customers.

Ø  Generate
service leads and product cross-leads

Ø  Develop
competency in product application, segment specified knowledge and regulatory
compliance standards. Successful in completing services and assigned service
responsibilities, regular updating of service management tools and service
reports. Proper managing of service job schedule and service tools. Meeting
service sales targets and agreed Key Performance Indicators (KPIs).

Ø  Combine
technical knowledge with customer management skills to articulate technology
and product positioning to both the business and technical users and ensure
complete customer satisfaction through all stages of the service process

Ø  Managing
existing accounts and consistently updating service activities

Ø  Updating
installed equipment database and CRM

Ø  Support
cross leads initiatives; check on customers’ investment pipelines.

Ø  Identify
current and potential customer requirements by establishing personal rapport
and understanding key requirements

Ø  Check
on customers’ requirement for Spare parts, Contract, Repairs and new potentials

Ø  Provide
and present product & technical information to potential and existing
customers

Ø  Responsible
for actively driving and managing project pipelines

Ø  Provide
technology evaluation during sales process, working in conjunction with the
Sales team. Becoming a competent key technical advisor and product advocate for
MT products

Ø  Communicate
regulatory compliance requirement and applications effectively, demonstrating
MT’s market leadership and expertise in the relevant fields

Ø  Interact
with customers’ engineering teams to illustrate MT’s value propositions

Ø  Responsible
for equipment performance in the field and ensure customers’ satisfaction.

Ø  Develop
customers staff by providing technical information and training

Ø  Responsible
for key account management

What You Need to Succeed

• Degree/Diploma in preferable
  in Chemistry, Engineering, electronics, instrumentations etc from a
  reputable University
• Instrumentation/Laboratory sales or technical experience would be preferred
• Minimum
  3 years working experience in a scientific equipment or Technical/Laboratory
  Service Environment will be preferred
• Independent
  with a proactive approach to customer management
• Understand
  project management skills
• Willing
  to travel (within Philippines)
• Valid
  driving license

Our Offer to You
• Health & Life Insurance, etc.
• Comprehensive training program
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

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