Service Control Centre Engineer

Corporate culture and guiding principles:

TP ICAP operates at the heart of the world’s financial, energy and commodities markets.

We are professional intermediaries playing a pivotal role in the world’s financial markets, covering FX, Rates, Credit, Equities, Energy & Commodities.

Globally, we are a leading provider of market participants, with execution via a range of regulated venues, covering a full spectrum of over-the-counter (OTC) asset classes. Matching buyers and sellers, we facilitate the development of liquidity and price discovery in these markets and provide insight and context to our clients. We operate a hybrid model where brokers provide business-critical intelligence to clients. It’s supplemented by proprietary screens for historical data, analytics and execution functionality.

Our clients include banks, insurance companies, pension and hedge funds, asset managers, energy producers and refiners, as well as risk and compliance managers and charities. We are known in the market for our Honesty, Integrity and Excellence in the provision of service to our clients. Above all else, we Respect our clients and each other, without bias. Employees are expected to uphold the values and principles of our cultural framework in performance of their job duties.

Job Summary:

We are seeking a multi-disciplined Service Control Centre Engineer to join our dynamic and fast-paced global support team. This role is critical to ensuring the reliability, availability, and performance of our infrastructure and application ecosystem. The ideal candidate will have a strong foundation in system administration (Linux/Windows), network protocols, and cloud platforms (AWS, Azure, GCP), coupled with a proactive attitude and excellent troubleshooting skills.

You’ll be part of a 24/7 global support operation, ensuring smooth continuity of services across regions in a follow-the-sun support model

Exposure to enterprise applications such as ERP, CRM, and Real-Time Market Data services will be a significant advantage.

Key Responsibilities

• Monitor, troubleshoot, and resolve infrastructure and application issues across on-premise and cloud environments (AWS, Azure, GCP).
• Provide first and second-line operational support for Linux and Windows-based systems, ERP Financials modules such as GL, AP, AR, Banking, Assets and reporting.
• Perform initial diagnosis and escalate issues appropriately to internal teams or third-party vendors.
• Collaborate with global teams to ensure consistent service delivery across all regions under the follow-the-sun model.
• Support key enterprise applications, including ERP, CRM and Market Data services, ensuring high availability and performance.
• Conduct incident management, root cause analysis, and implement corrective actions to prevent recurrence.
• Maintain and update knowledge base and technical documentation for internal use.
• Ensure compliance with internal security policies and industry best practices.
• Participate in shift rotation, including weekends and holidays, as part of the 24/7 support model.
  
  

Risk Responsibilities

All staff have defined risk management responsibilities. The Group imposes additional responsibilities on line-managers and senior managers. It is critical that all staff discharge their risk management responsibilities when undertaking their role. Specific responsibilities are incorporated into employee objectives, and your performance against these objectives will be assessed as part of the firm’s performance management process. You will also be required to confirm that you have discharged your risk management responsibilities through the annual risk management attestation process

Principal Responsibilities

• The candidate will be responsible for supporting and troubleshooting components that connect to electronic trading venues such as exchanges and client feeds. This includes related components such as integration with pre-trade risk checking systems.
  
  

Qualifications & Skills Required

• Proven experience in a technical support, systems administration, or operations role.
• Fundamental knowledge and troubleshooting skills in:
• Operating Systems: Linux (Red Hat/CentOS/Ubuntu), Windows Server
• Networking: DNS, TCP/IP, HTTP, VPN, firewalls
• Cloud Platforms: AWS, Azure, GCP
• Familiarity with monitoring tools, ticketing systems, and incident response protocols.
• Experience or exposure in supporting ERP systems (e.g., SAP, Workday, Oracle), CRM platforms (e.g., Salesforce, MS Dynamics), and/or Real-Time Market Data services (e.g., Bloomberg, Refinitiv) is a strong advantage.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Ability to work independently and collaboratively in a fast-paced environment.
• Scripting experience (Python, Perl, Linux bash or tcl).
  

Desirable Skills (not mandatory)

• AWS Certified Cloud Practitioner / Associate-level certifications
• Microsoft Azure Fundamentals / Associate
• CompTIA Network+ / Linux+
• ITIL Foundation
  
  

Shift Details

This role is part of a 24/7 follow-the-sun support model, requiring participants in a three-shift rotation that ensures global coverage. Flexibility to work night shifts, weekends, and public holidays is essential.

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesnt align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Dont hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. Thats why were building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

Philippines - A.T. Yuchengco Centre - Taguig City

---