Service Control Centre Engineer

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

About Parameta Solutions

Parameta Solutions is the Data & Analytics division of TP ICAP Group. The business provides clients with unbiased OTC content and proprietary data, in-depth insights across price discovery, risk management, benchmark and indices, and pre and post-trade analytics. Its post-trade solutions offering helps market participants control their counterparty and regulatory risks through a growing range of tools that manage balance-sheet exposure, as well as compression and optimisation services. The Data & Analytics division includes the following brands: Tullett Prebon Information, PVM Data Services, ICAP Information and Burton-Taylor Consulting.

Role Overview

We are seeking a detail‑oriented, technically capable Service Control Centre (SCC) Engineer to support the stability, performance, and continuous improvement of our Finance systems at Parameta Solutions. As part of our newly formed SCC function, you will play a pivotal role in maintaining and monitoring Workday Finance and its integrated platforms, ensuring seamless upstream and downstream processes across Finance, Procurement, Market Data Technology, IT, and Service Operations.

This role serves as a key bridge between business stakeholders and technology teams—providing first‑line support, safeguarding data integrity, and ensuring critical financial processes run smoothly.

Key Responsibilities

• Act as the first line of support for Finance system queries and service requests.
• Monitor system dashboards, integration logs, and control reports to proactively identify and resolve issues.
• Partner with Finance, IT, and Workday support teams to triage incidents, manage escalations, and drive timely resolution.
• Support Finance in month-end close activities, including intercompany reconciliations and validation of system accuracy.
• Assist with testing and deployment of Workday Finance configuration changes, updates, and patches.
• Ensure systems and interfaces operate efficiently during critical Finance cycles.
• Maintain documentation including incident resolutions, SOPs, system configurations, and known issues.
• Contribute to service reporting; track SLA adherence and identify opportunities to reduce recurring issues.
• Collaborate with Finance and Data Governance teams to validate data accuracy across financial modules and integrations (e.g., Workiva, Salesforce, Mulesoft).
• Support audit and compliance activities, including SOX, by ensuring controls are monitored and evidenced.
• Uphold configuration and change management processes to ensure traceability and control.
• Demonstrate flexibility, a continuous‑improvement mindset, and a strong service‑delivery focus.
  
  

Experience & Competencies

Essential

• Bachelor’s degree in Finance, Accounting, Business Systems, or related field.
• Some experience in a Finance Systems Analyst, Business Systems Analyst, or similar role.
• Exposure to Workday Financials or another major ERP (e.g., Oracle, SAP).
• Understanding of core financial processes (GL, AP, AR, FP&A, Procurement).
• Basic familiarity with integration platforms and troubleshooting methodologies.
• Strong analytical and problem‑solving capabilities with excellent attention to detail.
• Proven documentation skills, including SOPs, incident logs, and system notes.
• Ability to perform effectively during month‑end close and other time‑critical cycles.
• Experience using ITIL frameworks and ticketing tools (e.g., ServiceNow, JIRA).
• Strong communication and interpersonal skills with a collaborative, team‑oriented approach.
• Ability to learn independently, adopt new tools quickly, and work with minimal supervision.
• Resilience under pressure and a proactive mindset toward identifying issues and performance bottlenecks.
  
  

Desired

• Experience with Workday Finance specifically (e.g., integrations, configuration, tenant management).
• Knowledge of integration tools such as Mulesoft, Workiva, OneStream, or Hubble.
• Understanding of SOX compliance requirements and IT General Controls (ITGC).
• Proficiency in Excel and working knowledge of SQL or other data query tools.
• Prior experience in a Service Control Centre, Finance Operations, or Production Support environment.
• Exposure to service reporting, SLA tracking, and continuous‑improvement practices.
• Demonstrated ability to work with cross‑functional teams across Finance, Technology, and Operations.
  
  

Job Band & Level:

• Professional / 5
  
  

#PARAMETA

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesnt align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Dont hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. Thats why were building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

Philippines - A.T. Yuchengco Centre - Taguig City

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