Senior Solution Developer ServiceNow

ERNI is a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide our service to Europe, APAC incl. our local market Philippines, and USA regions. We are now geared towards expansion and are looking for highly motivated joiners.

WHY ERNI is the best place to call HOME? 🏡

• 🤩 At ERNI, this is how we can support you; ALL company PERKS AND BENEFITS take effect UPON HIRING!
• Contract: there is always a project and opportunity for you.
• Personal Development and Travel Opportunities outside the Philippines.
• Baby Basket – to welcome your newborn to the ERNI family.
• Fruit Basket – boost of vitamins during hospitalization.
• Free snacks and coffee in the office
  
  

🔐 UNLOCKING NEW DOORS OF GROWTH & OPPORTUNITIES

• Free Training with Certifications: Grow with us through technical and non-technical training.
• Challenging Projects: ERNI is dedicated to developing high-quality software in complex technical environments such as MedTech, Industry, Finance, and Transportation. Have the chance to participate in various technically challenging projects amongst passionate and skilled colleagues.
• Employee Welfare: You will be guided by a group of people who will guide and support you to have the right tools and mindset.
• Promotions & Recognition: From the very first day, we offer you a way to learn and develop yourself in our company. Your colleagues and superiors consistently recognize and appreciate all efforts, making you feel satisfied with your achievements.
• Communication: You will find transparency, honesty, and open communication in our working culture. we value suggestions, opinions, and feedback from all employees.
  
  

⏱ FLEXIBILITY

• Hybrid Set-Up: We are combining both remote work and in-person work. The hybrid setup will allow you to reduce commuting time and have a more flexible work schedule. This will help you to manage better your work-life balance.
  
  

🎉 Events

• We provide many opportunities to connect and build relationships. We are learning, growing, and celebrating achievements together. You will experience a wide range of different exciting activities. What to expect? Leisure Events, Summer Events, Family Events, Social Events, and Year-End Events.
  
  

👋 What are our wishes?

• Over 5 years of hands-on experience in developing and implementing solutions on the ServiceNow platform, with a strong focus on AppEngine and integration protocols
  
  

Technical Knowledge

• Proven experience in designing and implementing ServiceNow applications, enhancing user experience, and aligning solutions with business requirements
• Skilled in building complex custom applications, including designing and implementing advanced workflows, forms, and integrations to address unique organizational needs
• Solid understanding and application of Agile methodologies, including experience with Scrum or Kanban frameworks, ensuring efficient development cycles and continuous delivery
  
  

Soft Skills

• Good analytical and problem-solving skills and advanced technical knowledge with the capacity to:
• Collaborate effectively within cross-functional teams to develop and deploy scalable solutions
• Identify and propose innovative, practical solutions to complex technical challenges
• Lead process improvement initiatives to optimize workflows and enhance platform performance
• Share expertise and mentor team members to build technical capabilities across the development group
• Strong verbal and written communication skills to interact effectively with stakeholders, translate business requirements into technical solutions, and present ideas and updates clearly
• A proactive mindset for learning and keeping up with platform upgrades, best practices, and emerging ServiceNow capabilities to ensure solutions remain robust, secure, and future proof
  

💼 How can you contribute to the team?

The Solution Developer (ServiceNow) is responsible for developing, coordinating, and architecting all activities related to the development of ServiceNow, including integration with existing applications and third-party solutions, that support the department’s initiative. This includes identifying and troubleshooting any application issues, resolving or escalating them as needed. Additionally, she/he will assist in gathering requirements, building business cases, and estimating effort for enhancements of existing solutions. She/he will work closely with the Project Manager/ Team/Platform Lead and reports to designated senior International Staff and/or senior National Staff.

Scope Of Work/Responsibilities

• Technical Development and Implementation
• Design, develop, configure, and customize ServiceNow applications and modules
• Build complex scripts, workflows, forms, and business rules to meet organizational needs and enhance system functionality
• Conduct root cause analysis for platform issues and implement preventive measures to minimize downtime
• Organize and structure taxonomies, knowledge bases, record producers, and self-service portals to enhance user accessibility and experience
• Collaborate with business analysts, stakeholders, and team members to translate business requirements into robust technical solutions
• Participate in release and iteration planning meetings with the development team and other key stakeholders to align on project goals and timelines
• Contribute to solution design and lead the development and testing phases, ensuring an exceptional user experience
• Conduct code reviews and ensure adherence to coding standards, best practices, and platform guidelines
• Support production releases and actively monitor the delivery of applications, ensuring smooth deployment and operations
  
  

Knowledge Management: 

• Create and maintain detailed technical documentation, including Design Specifications: High-Level Solution Design (HLSD), Solution Design Document (SDD), Security and Governance: Security License to Operate (SLTO), Solution Deployment Plan
• Monitor platform compliance with data protection regulations, ensuring all solutions adhere to organizational and legal standards
  
  

Continuous Improvement and Compliance: 

• Identify opportunities for process optimization and propose enhancements to improve system usability, efficiency, and automation
• Ensure alignment of solutions with ITIL practices, organizational policies, and industry standards for security, compliance, and governance.
  
  

Work Arrangement

• Hybrid, requiring employees to report onsite three times a week in Ortigas
• Work Schedule is from 8:00AM – 5:00PM Manila Time
  
  

We deliberately focus on what we know best.

• 18 Locations in 8 Countries
• 800+ Employees across the Globe
• ISO Certified

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