Senior Sales Manager Catering And Events

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Senior Sales Manager – Catering & Events is responsible for leading the proactive sales, planning, and execution of catering and event business for Mandarin Oriental, Makati during its pre-opening and post-opening phases. This role plays a critical part in establishing the hotel’s market presence, driving revenue from social, corporate, and high-profile events, and delivering legendary Mandarin Oriental service experiences.

Key Responsibilities

Pre-opening & Business Development:

• Support the pre-opening strategy by developing catering and events sales frameworks, processes, pricing, menus positioning, and market segmentation.
• Identify and actively pursue new business opportunities in corporate, social, government, MICE, luxury weddings, and special events.
• Conduct market research to position Mandarin Oriental, Makati as a leading luxury events destination in Metro Manila.
• Build and maintain strong relationships with event planners, corporate clients, embassies, wedding planners, and key local influencers.
  
  

Sales & Revenue Generation

• Proactively manage and grow the catering and events sales pipeline to achieve and exceed revenue targets.
• Prepare, negotiate, and close event contracts while ensuring profitability and alignment with brand standards.
• Maximize revenue through strategic up-selling, cross-selling, and customized event solutions.
• Collaborate with Revenue Management on pricing strategies, demand forecasts, and business mix optimization.
  
  

Event Planning & Execution

• Oversee the end-to-end sales handover process to ensure flawless event execution with Operations, Culinary, and Banquets teams.
• Ensure all client requirements, function details, and service expectations are clearly documented and communicated.
• Attend key events as required to ensure service excellence and client satisfaction.
  
  

Leadership & Collaboration

• Act as a senior sales representative for catering and events, mentoring junior team members as assigned.
• Work closely with Marketing, PR, and Digital teams to support promotional initiatives and showcase event offerings.
• Represent the hotel at client events, industry functions, and trade shows.
  
  

Brand, Service & Compliance

• Uphold Mandarin Oriental’s luxury brand standards, service philosophy, and values in all interactions.
• Ensure compliance with legal, financial, and contractual guidelines.
• Handle guest feedback professionally and proactively resolve issues to exceed expectations.
  
  

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field.
• Minimum 5–7 years of experience in catering and events sales within luxury hotels or high-end venues.
• Proven track record in achieving or exceeding catering and events revenue targets.
• Pre-opening hotel experience is highly desirable.
• Strong industry network within Metro Manila is an advantage.
  
  

Success Profile

• Excellent communication, negotiation, and presentation skills.
• Strong organizational and project management abilities.
• Commercial mindset with strong analytical and revenue management awareness.
• Ability to work effectively in a fast-paced, pre-opening environment.
• High level of professionalism, creativity, and attention to detail.
• Proficiency in sales systems, CRM tools, and Microsoft Office applications.
  
  

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  
  

We’re Fans. Are you?

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