Senior Manager Employee Experience

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of the Mondelēz International Digital Services division, you have responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR, etc. You lead a team that delivers best-in-class service and value creation to their clients and that strives for operational excellence at all times.

How You Will Contribute

You will work with others to offer suggestions to enhance the experience direction global process workstreams for experiences, develop action plans to ensure that minimum operating standards are met, and work with other leads to attain and maintain operational excellence and continuous improvement to ensure customer-focused delivery of services. In addition, you will ensure value delivery by using performance metrics and analysis.

What You Will Bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Leading end-to-end process management for your specific discipline
• Using shared services in a global environment
• Leading teams, coaching, mentoring and experience managing performance driven by service level agreements and metrics
• Customer service and managing relationships with demanding customers
• Communicating effectively, organizational skills, problem solving and multi-tasking
• Compliance and controls (experience in audits or part of programs where compliance is important)
• Operating effectively in a changing environment and using initiative
  
  
  

More About This Role

Location is open globally

High-level responsibilities:

Vision Strategy and Leadership

• Develop a comprehensive End-to-End Employee Experience (EX) Strategy in collaboration with the EX Leadership Team.
• Define and articulate a compelling vision, clear priorities, and a long-term roadmap aligned with overarching business goals, strategic objectives and regional needs.
  
  
  

Digital Experience Ownership And Adoption

• Lead the adoption of digital employee experience, ensuring alignment with the overarching solution architecture (e.g., Workday, ServiceNow, MS Teams) to maximize self-service uptake and drive efficiency, in collaboration with People Experience, People Team and Service Management.
• Build and manage listening systems and feedback loops to capture employee insights and identify areas for improvement.
• Map and continuously advance employee journeys with cutting-edge analytics, AI-driven personalization, and self-service experiences.
  
  
  

Performance Measurement & Continuous Improvement

• Set performance standards for end-to-end experience and knowledge management.
• Benchmark industry best practices on EX trends, tools and innovations, and evaluate relevance for Mondelez.
  
  
  

Culture & Advocacy:

• Act as a Project Sponsor to drive the success of experience initiatives with People team and the business, ensuring alignment with business objectives and a positive impact on employee engagement.
  
  
  

Leadership & Development:

• Actively drive skill and capability building, professional development, career progression, and teamwork.
• Provide guidance and direction on the intended use of Employee Experience and Knowledge Management enhancements to the respective Regional People Services Team Leads.
  
  
  

What extra ingredients you will bring:

Leadership, Strategic thinking, Design thinking

Stakeholder Influencing and Management

Storytelling and communication

Customer centricity

Strong execution and sense of accountability

Project Management

Change Management

Proven track record in designing and implementing employee or customer experience initiatives cross-functionally preferred

Digital Fluency (experience with AI, Workday, ServiceNow and UX design preferred)

No Relocation support available

Business Unit Summary

Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Experience Management

Global Business Services

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