Senior GBS Capability Development Lead

MAKE HISTORY WITH US!

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

GBS Capability Development Lead (SG 11, Krakow, Manila, Jakarta)

• WHO ARE WE LOOKING FOR?
• A candidate with Masters or Bachelor’s degree in Knowledge Management, Psychology or Pedagogy or related field
• Experience with leading medium & large scale global learning & development initiatives
• Experience with Training Needs Analysis, Instructional Design, Learning Science
• Training Delivery and Facilitation Skills
• Experience with authoring tools (like Articulate 360)
• Customer Focus, Agile way of working, Business & Org. Acumen
• Self-driven & result-oriented
• Strong Collaboration and Stakeholder Management
• Strong Project Management
• Supplier/ Vendor Management Experience
• Comm. & Change Management
• Community Management, LMS experience
• Advanced English language proficiency
  

WHAT WE OFFER YOU?

• Private medical and dental care, life insurance
• Subsidized meals in company canteens or Sodexo card
• Hybrid model of work opportunities and flexible working arrangements
• Employee pension plan
• Multisport program
• Cafeteria program with various benefits
• Wide range of trainings, optional language classes, further education, and professional qualification support possibility
• Free bike and car parking for all employee
• You will earn no less than PLN 21,845 per month (Krakow)
  
  

HOW CAN YOU MAKE HISTORY WITH US?

Responsibilities

You will play a crucial role in implementing GBS capability building strategy to enhance the critical capabilities of the Global Business Solutions (GBS) teams. This role is pivotal in identifying skill gaps, designing and delivering development programs, and fostering a culture of continuous learning and development within the organization. In this role, you will be responsible for the following activities:

Lead GBS Capability‑Building Initiatives

• Contribute to the development and execution of the GBS Capability Building Strategy, ensuring alignment with business priorities.
• Conduct learning and skills needs assessments by gathering inputs, synthesizing insights, and translating them into clear upskilling recommendations.
• Curate and leverage existing learning resources to ensure solutions are relevant, practical, and business‑focused.
• Collaborate with external learning vendors to address identified skill gaps and enhance learning offerings.
• Partner closely with program owners and subject matter experts to identify, co‑create, or tailor impactful development solutions.
• Design, build, and deploy end‑to‑end learning journeys and targeted interventions addressing critical business needs.
• Drive adoption through engagement and communication plans, using multiple channels to promote capability‑building initiatives across GBS.
• Facilitate and deliver learning programs, trainings, and events to ensure strong engagement and effective learning outcomes.
  
  

Lead GBS Academy (My PMI Campus) – Community Management

• Lead the day-to-day operation of the GBS Academy on My PMI Campus, ensuring learning content is well-organized, up to date, and easy to navigate.
• Lead the publishing, tagging, curation, and lifecycle management of learning content to maintain a high-quality, searchable learning library.
• Monitor learning analytics (e.g., engagement, completion, drop-off points) and prepare insights and recommendations to improve learner experience and adoption.
• Act as a key point of contact for internal partners (GBS P&C, Program Owners) and external vendors, supporting platform enhancements, issue resolution, and planned improvements, load of the content
• Lead platform adoption through communication campaigns, user guidance, and training materials, helping increase awareness and consistent usage of the GBS Academy.
• Provide first-line user support, help troubleshoot issues, and collect learner feedback to support continuous improvement.
  
  

Please note that only on-line applications will be taken into consideration. Only selected candidates will be contacted.

Key Things To Know Before You Apply

• If you have been in your current job for less than 12 months or if you are on a Performance Improvement Program, you must get the approval of your current manager before applying for the job.
• PMI temporary and permanent employees who are employed and paid directly by PMI are eligible to apply for jobs posted on the Internal Careers Portal. If you are not a PMI employee, you are not eligible to search and apply for internal jobs. You are welcome to search and apply for external jobs at pmi.com/careers.
• To find out more about eligibility to apply for internal jobs, please refer to the Open Sourcing Employee Guidebook on the Internal Careers Portal.
• Relocation support is not available for this job
  
  

At PMI we run the business in line with ethical principles and encourage SpeakUp culture. We care for equal chances and fair treatment. If you find anything that violates these principles in this job offer or the recruitment process, you may contact our Ethics and Compliance Team at PMIEthicsandCompliance@pmi.com. Read more about Ethics&Compliance at PMI – here.

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