Senior Business Analyst Demand Management

ERNI is a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide our service to Europe, APAC incl. our local market Philippines, and USA regions. We are now geared towards expansion and are looking for highly motivated joiners.

WHY ERNI is the best place to call HOME? 🏡

• 🤩 At ERNI, this is how we can support you; ALL company PERKS AND BENEFITS take effect UPON HIRING!
• Contract: there is always a project and opportunity for you.
• Personal Development and Travel Opportunities outside the Philippines.
• Baby Basket – to welcome your newborn to the ERNI family.
• Fruit Basket – boost of vitamins during hospitalization.
• Free snacks and coffee in the office
  
  

• Free Training with Certifications: Grow with us through technical and non-technical training.
• Challenging Projects: ERNI is dedicated to developing high-quality software in complex technical environments such as MedTech, Industry, Finance, and Transportation. Have the chance to participate in various technically challenging projects amongst passionate and skilled colleagues.
• Employee Welfare: You will be guided by a group of people who will guide and support you to have the right tools and mindset.
• Promotions & Recognition: From the very first day, we offer you a way to learn and develop yourself in our company. Your colleagues and superiors consistently recognize and appreciate all efforts, making you feel satisfied with your achievements.
• Communication: You will find transparency, honesty, and open communication in our working culture. we value suggestions, opinions, and feedback from all employees.
  
  

• Hybrid Set-Up: We are combining both remote work and in-person work. The hybrid setup will allow you to reduce commuting time and have a more flexible work schedule. This will help you to manage better your work-life balance.
  
  

• We provide many opportunities to connect and build relationships. We are learning, growing, and celebrating achievements together. You will experience a wide range of different exciting activities. What to expect? Leisure Events, Summer Events, Family Events, Social Events, and Year-End Events.
  
  

• At least five (5) years of relevant professional experience in business analysis, requirements management, or a related field.
• Demonstrated knowledge and hands-on experience with enterprise technology platforms and cloud-based productivity and work management tools, preferably within environment, including but not limited to Oracle, ServiceNow, Microsoft 365, and SharePoint.
• Strong analytical, business writing, and technical documentation skills, with the ability to translate complex requirements into clear and structured outputs.
• Excellent verbal communication and stakeholder engagement skills.
• INTERNAL. This information is accessible to Management and Staff. It may be shared outside with appropriate permission.
• Proven ability to work effectively in a multicultural and multinational environment, and to engage confidently with senior staff and stakeholders across diverse functional areas.
  
  

• Evaluate and analyze business demands by developing a deep understanding of business requirements, objectives, and underlying processes.
• Lead requirements gathering and analysis activities, and effectively communicate requirements to relevant ITD stakeholders, including Demand, Enterprise Architecture (EA), Security, RAIF, and other technical leads.
• Facilitate the ITD Clearance process, particularly for specialized tools and solutions.
• Monitor and track demand-related budget utilization to support effective financial oversight and planning.
• Maintain the Demand Dashboard and ensure and up-to-date tracking requests.
• Facilitate or participate in Request for Information (RFI) processes related to new and emerging business demands.
• Provide logistical and documentation support, including preparation of presentation materials, meeting packs, and minutes, for business engagement and demand-related meetings.
• Assist in the development, review, and continuous improvement of demand management policies, guidelines, templates, and procedural documents.
• Document new processes and procedures, identify gaps and inefficiencies, and propose process improvements to enhance the overall effectiveness of demand management operations.
  
  

• 18 Locations in 8 Countries
• 800+ Employees across the Globe
• ISO Certified