Senior Analyst Level 3

Reporting & Analysis

• Incident Management & Operational Resilience
• Ability to initiate and manage manual search workflows during AI/UI outages or system disruptions.
• Strong situational awareness and responsiveness in high-priority (P0) scenarios.
• Analytical Thinking & Data Expansion
• Skilled in identifying opportunities for collection and query expansion to enhance data coverage and relevance.
• Proficient in analyzing data gaps and recommending improvements.
• Quality Control & Assurance
• Experience in conducting and overseeing QC processes for P0 alerts and reports, ensuring independence and objectivity.
• Ability to enforce and maintain high standards of accuracy and consistency across all report types (SIR, PSI, FLR, etc.).
  

• Conducting regular 1-2-1 meetings focused on performance and wellbeing
• Managing absence and behavioural issues of direct reports
• Deputising for lead analysts in people management and client liaison
• Providing cross-vertical support and training new starters
• Coordinating team coverage for weekends, bank holidays, and short weeks
• Managing and communicating team rotas
• Requesting additional support during peak periods
  
  

• Identifying and managing issues with hoppers and raising platform-related cases
• Following up on technical tickets and providing updates to relevant stakeholders
• Supporting the implementation of tool and workflow improvements
• Delivering training and refreshers to maintain quality across the team
• Updating tripwires, matrices, and service profiles as needed
• Managing and communicating team rotas
• Investigating and proposing new or improved processes based on best practices
• Ensuring SLAs and client agreements are consistently met
  
  

• Experience within an intelligence/ reporting team - data collection, analysis, or intelligence operations is valuable
• Additional languages on top of fluency in English is valuable
• Experience and knowledge of the Trust and Safety risk space
• Experience of leading teams or projects, demonstrating the above skills and competencies