Seller Operations - Strategy And Projects Specialist

Job Description

Role Description:

• Identify the drivers of key operational issues across different seller types
• Work with sellers to diagnose seller-related operational challenges and develop improvement plans
• Revamp internal Shopee processes that hinder sellers from good operational performance
• Evaluate local and regional policies to address challenges and create new ones where needed
• Create incentives and penalties to best drive improved seller performance
• Design education strategies across multiple seller channels to drive seller behavior
• Assess competitor platform’s operations processes and continuously adapt for Shopee sellers
• Collaborate with regional operations to develop seller management tools for local sellers
• Work with cross functional teams to program manage seller-impacting projects
  
  

• Highly analytical, quantitative background; Strong problem solving skills with the ability to draw insights from large data sets and design practical and scalable solutions
• Strong sense of ownership; self-motivated, proactive in learning and able to work under pressure
• Excellent verbal and written communication skills; strong slide-making skills required, with the ability to synthesize information for executive-level audiences
• Able to act upon constructive feedback and handle high stress situations
  
  

• Highly analytical, quantitative background; Strong problem solving skills with the ability to draw insights from large data sets and design practical and scalable solutions
• Excellent verbal and written communication skills; strong slide-making skills required, with the ability to synthesize information for executive-level audiences
• Work with sellers to diagnose seller-related operational challenges and develop improvement plans
• Design education strategies across multiple seller channels to drive seller behavior
• Assess competitor platform’s operations processes and continuously adapt for Shopee sellers