SAP Service Desk Analyst

Join a company that’s transforming mid-market organisations succeed in the SAP Cloud. They are an award-winning industry leader, celebrated with multiple SAP Partner Awards for delivering top-tier intelligent ERP solutions. Be part of a team that drives innovation and real impact

The Opportunity

Be the frontline hero! Collaborate with SAP consultants, implement ITIL standards, and gain crucial, hands-on exposure to both SAP systems and modern cloud tech. The fastest way to advance your technical skills and career.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  
  
  

• Provide professional, first-line IT and SAP support via service desk, phone, and email.
• Log, prioritize, and resolve incidents/requests using ITSM tools; escalate complex issues promptly.
• Ensure SLA compliance and maintain clear, effective communication with all users.
• Assist with system access, process documentation, and operational reporting.
• Contribute actively to continuous improvement and knowledge base updates.
  
  
  

• Bachelor’s degree in IT, Computer Science, or a related field.
• 1–2 years in a Service Desk or corporate IT support role.
• Familiarity with ITIL processes (certification preferred).
• Prior experience or knowledge of SAP systems is highly advantageous.
• Excellent communication, analytical, and problem-solving abilities.
  
  
  

• Manila (BGC, Taguig): Australian hours Perth or Brisbane (6 am–3 pm or 7 am - 4pm PHT) with a full-time WFH work arrangement.