SAP Service Desk Analyst

The Opportunity

Be part of a company that empowers mid-market organisations to thrive in the SAP Cloud. Our client is more than just a partner — they’re an award-winning industry leader, recognised with multiple SAP Partner Awards for excellence in intelligent ERP solutions.

We’re seeking a passionate and skilled Service Desk Analyst to join a dynamic, collaborative team. In this role, you’ll be the first point of contact for customer inquiries, incidents, and service requests. You’ll gain hands-on experience with SAP technologies, work within ITIL-aligned frameworks, and collaborate with expert consultants to deliver outstanding customer support.

Work setup: Hybrid (mostly remote) with occasional onsite reporting 1–2 times per month following Australian business hours (6:00 AM–3:00 PM PST)

Key Responsibilities

• Provide first-line IT and SAP support via service desk, phone, and email.
• Log, prioritise, and resolve incidents and requests using ITSM tools.
• Escalate complex issues to higher-level support teams.
• Ensure SLA compliance and maintain clear communication with customers.
• Assist with system access requests, process documentation, and reporting.
• Contribute to continuous improvement initiatives and knowledge base updates.
  
  
  

• Bachelor’s degree in IT, Computer Science, or related field.
• 1–2 years’ experience in a Service Desk or IT support role.
• Familiarity with ITIL processes (certification a plus).
• SAP knowledge or experience highly regarded.
• Excellent communication and problem-solving skills.
  
  
  

• Be part of a Great Place to Work® certified company thats going places!
• Thrive in a dynamic, inclusive, and supportive culture that celebrates collaboration, diversity, and shared success across borders.
• Enjoy competitive compensation that recognises your skills and contributions.
• Work with global clients and stakeholders, gaining valuable international exposure.
• Comprehensive medical benefits to support your well-being, covering your family member(s).
• Generous paid leave entitlements, because life outside work matters too.
• Exciting team outings, company events, and travel opportunities, like our annual overseas trips, unforgettable parties, and more.
• Collaborate with colleagues across Malaysia, Vietnam, the Philippines, and Australia, expanding your global perspective.
• Ongoing training and career development tailored to your role and the industry.