SALES DEVELOPMENT REPRESENTATIVE I

Company Description

The Linux Foundation is creating the greatest shared technology investment in history by enabling open source collaboration across companies, developers, and users. We are the organization of choice to build ecosystems that accelerate open technology development and commercial adoption.

Job Description

Location: Philippines

The Linux Foundation is adding a Sales Pre-Qualifier/ SDR to our sales team. This valuable team member will support our sales department and be the first point of contact in welcoming potential new clients to our membership, training and certification, and events sponsorship solutions, evaluating their total partner potential based on company and title, demographic data and providing a warm hand off to the appropriate salesperson.

Position Responsibilities

• Evaluate all MQLs that hit the Engagement Hub service desk, either from direct inquiries or automated MQL, fill out missing information, update related lead fields, evaluate for total partner potential, and provide a warm hand off to the appropriate sales representative within 1 hour of MQL designation
• Maintain Hubspot and Salesforce records of contact and clients and lead disposition fields
• Co-create and maintain Hubspot templates for warm hand offs
• Qualify incoming sales calls
• Handle incoming misdirect inquiries and re-reroute to the appropriate support queue
• Redirect inbound calls after pre-qualifying questions are answered
• Alert when existing members’ key contacts (voting, technical, marketing) bounce and engage in efforts to find the right replacement contact
• Process incoming PO’s from training clients into our CRM and generate sales orders back to accounting dept
• Process incoming leads from Hubspot forms via the training website, both initial inquiry and entry of subsequent low dollar orders into CRM
• Process incoming memberships into our CRM to general sales orders to accounting department
• Assist the team with administrative tasks
• Prepare sales reports to present to the team
• Assist sales management with auditing sales reps’ lead pipelines and ensure lead status is accurate, with proper lead attribution (first, multi, last), and ensure all leads are responded to by reps.
• Partner with CRO and sales leaders in the development of the evaluation process and hand-off templates.
• Assist with internal corporate partners (project Executive Directors, Training & Cert, and Events leaders)
• Assist and support the sales teams efforts to meet and exceed revenue goals
• Provide excellent customer service and follow up on requests on behalf of the LF sales solution representatives
• Inbound and outbound calls to warm and cold leads to generate and qualify leads
• Answer live chat messages
  
  

• Experience with ticket desk handling
• Experience with CRM contact management (Hubspot and Salesforce experience is a plus)
• Consistent success in environments where minimal support is required to achieve success
• Building relationships internally and externally to ensure win/win customer relationships.
• Team player
  
  

• 1 year of successful sales or sales ops experience
• Bachelor’s degree preferred
• Strong attention to detail and passion for keeping data accurate and up to date.
• Excellent time management and organization skills
• Excellent communication skills both oral and written
• Ability to understand and communicate technology solutions
• Experience selling to complex organizations
• High work ethic
• Unquestionable integrity
• Willingness to work outside of regular business hours