Sales Administrator - Cisco

Job Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the worlds leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Summary

Role Tasks and Responsibilities:

The Cisco Business Unit Sales Administrator duties are aligned to the Cisco and Pure Storage goals. This role provides operational excellence to partners, internal and vendor stakeholders.

Ordering Assistance

• Support linking sales orders and magic keys
• Order validation
• Liaise with internal and vendor teams to resolve discrepancies with orders
  
  

Customer Service

• Work with internal and vendor stake holders to respond to enquiries via various internal mailboxes
  
  

Appendix A: Position Description

• Partner management of Cisco Support Contracts issued from Cisco Commerce Workspace (CCW)
• Management and upload of Meraki agreements into internal systems
• Liaise with vendor respond to any ad-hoc request services contracts
• Responsible for management and uploading of ETAs received from the vendor
  
  

Sales Support

• Ensure that all transacting partners are registered and certified in the various Cisco programs
• Maintain current and accurate account information and contact information within our CRM system
• Validates transactions for program and incentive eligibility
• Create, update, track, and close vendor Deal Registrations
• Raises vendor cases and supports escalations
  
  

Reporting Support

• Validates and complies reporting that meets vendor reporting requirements
• Analysis and review of internal reports
• Supports business unit with ad hoc reporting and data entry, where required
  
  

Other

• Follow policies, procedures and reasonable instructions at all times
• Support claim and reconciliation process
• Assist finance with any price or claims enquiries
• DSV
• Daily POS
• Daily INV
• Weekly Open Orders
• Inventory reporting updates, hold orders etc.
  
  

Skills and Competencies

• Strong communication and interpersonal skills
• Experience with sales administration and back-office operations
• Strong attention to detail and accuracy
• Exposure to regularly used systems is preferred (Cisco, CCW, Pronto)
• General business knowledge and skills preferable
• Comfortable working with repetitive, process-driven tasks
• Able to manage multiple tasks and follow up consistently
• Confident using internal systems and spreadsheets
• Intermediate MS Office Application
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

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