Sales Admin Support Officer

Job Description

Job Description – Sales Admin Support Officer

Title: Sales Admin Support Officer

Location: Philippines (Offshore Support Role)

Reporting to: General Manager of Sales & Marketing

Supporting other Stakeholders : Business Managers, Account Managers, NPI Manager

Key Responsibilities

Coupa – Supplier & Procurement Support

• Set up new suppliers in Coupa in line with internal governance requirements
• Raise purchase orders for supplier and setup-related charges
• Complete receipting of goods and services in Coupa
• Provide first-level support to suppliers regarding payment queries and status
  
  
  

SAP – Commercial & Master Data Support

• Run run-in and run-out reports to support product transitions
• Perform new customer setup tasks in SAP, ensuring accuracy and completeness
• Maintain and update master data in line with approved processes
  
  
  

SKU and BOM Setup

• Set up and maintain Raw Material (RM) and Packaging Material (PM) Bills of Materials (BOMs)
• Create and maintain Finished Goods (FG) codes in SAP
• Ensure BOM and SKU data aligns with approved formulations, specifications, and operational requirements
  
  
  

Customer Portals – Ariba & Other Customers

• Manage upload and download of order confirmations via customer portals (e.g., Ariba)
• Compile and partially complete customer documentation with inputs from Sales, NPI, and R&D prior to upload
• Manage customer extensions across multiple manufacturing sites within customer portals
• Ensure compliance with customer-specific portal requirements and timelines
  
  
  

Costings & Pricing Support

• Prepare internal product costings, including recosting of existing products using SAP data and customer-specific costing rules
• Coordinate costing inputs from NPI, R&D, Finance, and Operations into standard costing templates
• Transfer approved costing data into customer-specific pricing templates
• Support pricing submissions via customer portals in line with internal approvals
  
  
  

Other tasks and responsibilities as needed on ad hoc bases

Key Skills & Experience

• Experience working with SAP in a commercial, supply chain, or master data environment
• Exposure to Coupa or similar procurement platforms preferred
• Experience with customer portals (e.g., Ariba) preferred
• Strong attention to detail and data accuracy
• Ability to manage multiple tasks across systems and stakeholders
• Strong coordination and communication skills when working with offshore and onshore teams
• FMCG, manufacturing, or contract manufacturing experience highly regarded
  
  
  

Key Attributes

• Process-driven with strong documentation discipline
• Comfortable working with structured templates and systems-based rules
• Proactive in identifying data gaps and following up with stakeholders
• Able to work independently while supporting Australian business hours
  
  
  

General - For internal and external use; not intended for public distribution.

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