Research Associate - Credit Business

Job Description

• Lead end-to-end research initiatives, including designing and conducting user interviews and surveys to uncover key customer pain points across the user journey
• Support credit and installment product initiatives through competitive benchmarking, usability testing, and market research to help optimize conversion and product performance
• Monitor the FinTech and consumer finance landscape to identify emerging trends, behavioral shifts, and market opportunities
• Provide timely insights and agile reporting to support urgent research requests from stakeholders
• Work closely with Product, Credit BD, Marketing, and Risk teams to translate research insights into actionable product improvements or marketing strategies
• Conduct user research and insight gathering to better understand customer needs, motivations, and barriers
• Continuously track market developments and evolving consumer behaviors to inform business decisions
• Support cross-functional strategic initiatives by delivering quick-turnaround research and data-driven insights
  
  

• 1–2 years of experience in financial research, market research, or consumer insights
• Experience using Microsoft Office or similar tools for data analysis, reporting, and quality monitoring
• Ability to thrive in a fast-paced, high-growth environment where priorities evolve quickly
• Strong analytical thinking and attention to detail
• Curiosity and adaptability, with the ability to translate data into meaningful insights
• Strong communication and collaboration skills when working with multiple teams