Records Retrieval Specialist

Ready to join a company that blends stability with innovation? This nationwide provider of record retrieval services and technology supports legal and insurance professionals with smarter, faster access to critical records.

The Opportunity

Play a key role in ensuring vital legal and insurance records are delivered accurately and on time by managing communications, coordinating retrievals, and supporting smooth end-to-end operations in a fast-paced environment.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  
  
  

• Coordinate with record custodians based on order priority to ensure timely completion
• Escalate follow-ups as deadlines approach in accordance with standard procedures
• Document all communications, order status, and tracking details in the system
• Prioritize and route work orders to the appropriate departments based on due dates
• Review incoming records against work orders to ensure quality and accuracy
• Track and report daily productivity to the supervisor
• Support operational needs, including phone coverage and workflow coordination
  
  
  

• Experience as a Customer Service Representative in medical, legal, or insurance settings (outbound calls preferred)
• Ability to handle high-volume, multi-line calls with excellent phone etiquette
• Advanced written and verbal English, with strong reading, analysis, and editing skills
• Excellent time management, organizational, and interpersonal skills
• Quick learner with the ability to adapt to change
  
  
  

• Manila (BGC, Taguig): US Central Standard hours of 8:00AM to 5:00PM (10:00PM – 7:00AM PHT) with a full onsite model.