Quality Assurance Analyst

Job Description

• The primary function of a Collections Quality Analyst is to ensure that collections processes and practices within the organization are efficient, effective, and compliant with legal and regulatory standards.
• The role focuses on monitoring, evaluating, and improving the quality of collections efforts to optimize recovery rates while maintaining customer satisfaction and compliance.
• Ensure that issues, concerns, or defects that cannot be resolved at the initial support or operational level are promptly and efficiently escalated to higher-level teams or management.
  
  

• Graduate of any bachelors degree
• Proactive and detail-focused individual with proven problem-solving, process improvement, and multitasking skills.
• A strong team player who works well with minimal supervision.
• A strong QA and market research background is a plus.