Provisioning Manager

Description

About the Role

We are looking for a highly motivated and detail-oriented Provisioning Manager to lead our provisioning operations and elevate our customer onboarding experience. You will oversee the end-to-end provisioning process for a range of third-party products, manage and develop a team of provisioning specialists, and drive continuous improvements in accuracy, efficiency, and customer satisfaction.

English Resume Required.

Location – Philippines, Hybrid - 8AM – 5PM Pacific Standard Time

What You’ll Be Doing

• Lead and manage the provisioning team, providing coaching, performance feedback, and day-to-day guidance to ensure SLAs are consistently met
• Oversee account setup and configuration for new clients, ensuring all features, permissions, and access rights are accurately assigned across all third-party products within our one business day SLA
• Manage user account lifecycle, including role assignments, permissions, access rights, and account modifications, ensuring accuracy at all times
• Ensure the accuracy and security of customer data throughout the provisioning process and oversee data migrations into the SaaS platform in line with data integrity best practices
• Identify and implement improvements to provisioning workflows to enhance team efficiency and customer experience; oversee subscription management to contribute to smoother operations
• Serve as the escalation point for provisioning-related issues, resolving complex problems promptly to minimize customer disruption
• Generate and analyze reports on provisioning activities and user metrics to identify trends, support decision-making, and drive continuous improvement
• Partner cross-functionally with Customer Success, Sales, and Billing teams to ensure seamless operations
• Support the Billing team with cross-training and month-end close activities
• Maintain compliance with relevant laws and regulations, including GDPR, and ensure a secure data environment at all times
• Products include but are not limited to: Autotask, Crowdstrike, Bitdefender, ServiceNow, and more
• Other duties as needed

About You

• You have 4+ years of provisioning experience, with at least 1-2 years in a supervisory or management role with direct reports
• You have proven experience leading a team in a fast-paced, high-volume environment
• You are action-oriented with excellent interpersonal, verbal, and written communication skills, with the ability to present information clearly to stakeholders at all levels
• You are a hero in multitasking, prioritizing tasks, and meeting deadlines
• Your superpower is solving problems independently and presenting solutions with confidence
• Teamwork is your nickname, but you can also work independently
• You have experience analyzing large transactional volumes, preparing trend analysis, and resolving variance issues
• Proficient in Excel and Zendesk; understanding of Salesforce
• Knowledge of relevant laws and regulations, including GDPR
• Comfortable with a busy month-end process
• A Bachelor's degree in a related field is a plus

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

Grow personally and together with one of the fastest growing companies globally

Develop your skills through our renowned training platform

Receive competitive compensation

Collaborate with an amazing international workforce

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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