Project Coordinator Patient Lead Nurturing

Patient Lead Management

• Follow up with prospective patients who inquire about clinic services via phone, email, or website.
• Nurture these leads with care, empathy, and accurate information until they are ready to book an appointment.
  
  

• Coordinate with clinic staff to schedule consultations, assessments, or treatments. Ensure appointments are confirmed and follow-ups are completed.
  
  

• Maintain accurate records of patient interactions, status updates, and follow-up schedules using
• CRM tools or lead tracking spreadsheets.
  
  

• Track internal clinic projects, campaigns, or service rollouts. Ensure team members meet deadlines and nothing falls through the cracks.
  
  

• Provide weekly summaries of patient inquiries, conversion metrics, no-shows, and pending follow-ups to the clinic manager or marketing team.
  
  

• Serve as the communication bridge between marketing, front desk, and clinical teams to ensure a seamless patient experience from inquiry to treatment.
  
  

• Help with calendar management, data entry, patient forms, and basic reporting tasks as needed.
  
  

• At least 1 year of experience in a similar role, preferably in a clinic, wellness, or healthcare setting.
• Familiarity with patient engagement, appointment scheduling, or lead nurturing.
• Strong verbal and written communication skills in English.
• Proficient with CRM systems, email tools, and online forms (e.g., Google Workspace, IntakeQ, Calendly, GoHighLevel, or similar).
• Highly organized, responsive, and detail-oriented.
• Comfortable communicating with both patients and internal clinic staff.
• Can multitask and manage time effectively in a fast-paced, remote work environment.
• Preferred Skills
• Experience working in a wellness, sports medicine, or rehabilitation clinic.
• Familiarity with HIPAA practices and patient confidentiality.
• Understanding of how marketing and patient acquisition work in a private practice setting.
• Empathy-driven approach to patient interaction.