Professional Business Analyst

Founded in 1994 and headquartered in Switzerland, ERNI is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines, and the USA. As we continue to grow, were looking for passionate and motivated individuals to join our team.

Why ERNI is the Perfect Place for You: 🏡

• International Exposure: Work with global clients on cutting-edge projects.
• Inclusive Culture: Thrive in a collaborative and diverse work environment.
• Career Development: Enjoy continuous learning and professional growth opportunities.
  
  

🤩Perks And Benefits

• Career Stability: Enjoy a stable career path with ample project opportunities.
• Skill Enhancement: Access free training and certifications.
• Baby Basket: To welcome your newborn to the ERNI family.
• Fruit Basket: Boost of vitamins during hospitalization.
• Office Perks: Enjoy free snacks and coffee.
  
  

🔐Growth And Opportunities

• Free Training: Advance your skills through technical and non-technical training.
• Challenging Projects: Engage in complex software projects across MedTech, Industry, Finance, and Transportation.
• Supportive Environment: Benefit from a team dedicated to guiding and supporting your success.
• Recognition and Advancement: Receive acknowledgment for your efforts and opportunities for promotion.
• Open Communication: Experience transparency and value your input in our culture.
  
  

⏱Flexibility

• Hybrid Work Setup: Balance remote and in-person work for better work-life integration.
  
  

🎉Events

• Connect and Celebrate: Participate in a variety of events including leisure, summer, family, social, and year-end gatherings.
  
  

👋What are our wishes?

• Degree in Computer Science or any related course
• At least 3 years of professional experience as a Business Analyst or in a similar role within a software development, digital product, or technology-driven environment.
• Proven experience in requirements gathering, user story creation, process documentation, and stakeholder management within Agile teams.
• Hands-on experience collaborating with Product Owners, developers, QA teams, and business stakeholders throughout the product lifecycle.
• Strong background in analyzing business processes, performing gap analysis, and supporting UAT activities.
• Experience working with tools such as Jira, Confluence, or other requirement and backlog management platforms is a must.
• Insurance domain experience is considered a strong advantage, particularly in customer platforms, claims processing, policy management, or digital transformation initiatives.
• Strong background in writing and creating business requirement documentation.
  
  

💼How can you contribute to the team?

The Business Analyst serves as a strategic partner to both business stakeholders and the development team, ensuring that business needs are accurately understood, translated, and delivered into effective technical solutions. The BA is responsible for defining requirements, driving clarity across teams, and enabling the successful design, development, and enhancement of the customer platform. By combining analytical thinking, stakeholder engagement, and a deep understanding of business processes, the BA ensures that every product iteration aligns with organizational goals and delivers measurable value to users.

Requirements Gathering & Analysis

Collaborate with the PO to elicit, document, and validate business requirements from stakeholders.

Translate high-level business needs into detailed functional and non-functional requirements.

Conduct gap analysis between current state and desired future state of the customer platform.

Documentation & User Stories

Prepare user stories, acceptance criteria, and process flows in alignment with Agile methodology.

Maintain and update the product backlog in coordination with the PO.

Create supporting artifacts such as business requirement documents (BRD), use cases, and wireframes.

Stakeholder Communication

Act as a liaison between business units, development teams, and the PO.

Facilitate workshops, requirement review sessions, and sprint planning meetings.

Ensure stakeholder expectations are managed and aligned with product goals.

Data Analysis & Insights

Analyze customer data and platform usage to identify trends and improvement opportunities.

Support PO in defining KPIs and success metrics for platform enhancements.

Testing & Validation

Assist in UAT (User Acceptance Testing) by preparing test scenarios and validating deliverables against requirements.

Document defects and coordinate resolution with development teams.

Continuous Improvement

Recommend process improvements and automation opportunities for the customer platform.

Monitor post-release performance and gather feedback for future iterations.

Onsite Location: BGC

Work Schedule: Hybrid (3x onsite / week, 8:00 AM – 5:00 PM) Manila Time

Type: Contract / Project-based / Staff Augmentation

Switzerland

• Germany
• Spain
• Slovakia
• Romania
• Philippines
• Singapore
• USA
  
  

ERNI Development Center Philippines Inc., 9th Floor, Lica Malls Shaw, 500 Shaw Boulevard, 1555, Mandaluyong City, Philippines

+63 5310 1707 | www.betterask.erni | info@erni.ph

We deliberately focus on what we know best.

• 18 Locations in 8 Countries
• 800+ Employees across the Globe
• ISO Certified

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