Pricing Manager Senior

We’re looking for a Senior Pricing Manager to take end‑to‑end ownership of pricing for our Customer Experience (CX) services across onshore and offshore delivery.

This is a hands‑on individual contributor role operating at a manager level. You’ll run pricing largely independently, owning pricing models, cost assumptions, rate cards and margin governance end to end. While you won’t manage people, you’ll play a critical role in shaping commercial outcomes and supporting sustainable growth through accurate, scalable pricing.

What you’ll be responsible for

• Owning and executing CX pricing end to end across new deals, renewals and repricing activity
• Building and maintaining detailed pricing models across voice, non‑voice, blended and outcome‑based services
• Translating operational designs into unit‑based pricing (hourly, FTE, transaction or outcome‑based)
• Managing pricing for both Australian and offshore delivery models, accounting for market‑specific cost drivers
• Owning rate cards, pricing frameworks and core cost assumptions including wages, on‑costs, shrinkage, utilisation and productivity
• Leading pricing for complex or non‑standard opportunities, including bids and strategic renewals
• Performing sensitivity and scenario analysis across volumes, ramp‑ups and margin thresholds
• Ensuring pricing accuracy, documentation standards and governance across all models
• Supporting post‑deal reviews by comparing priced assumptions against actual delivery outcomes
• Acting as the internal subject matter expert on pricing, partnering closely with Finance, Operations, WFM, HR and Commercial teams
  
  

• 8–10+ years’ experience in pricing, cost modelling or commercial finance, ideally within CX or BPO environments
• Strong understanding of offshore and onshore delivery cost structures, particularly contact centre operations
• Advanced financial modelling skills with a high level of commercial judgement
• Confidence operating independently with end‑to‑end accountability
• Ability to explain complex pricing logic clearly to non‑finance stakeholders
• Strong attention to detail, especially around margin integrity and assumption management
• Advanced Excel capability, including scenario and sensitivity modelling
• Experience supporting complex or non‑standard commercial deals
• CA or CPA qualifications are desirable but not required. Demonstrated pricing expertise is most important.
  
  

• Senior, autonomous role with real ownership and impact
• Individual contributor position with manager‑level scope and influence
• Exposure across onshore and offshore delivery models
• Collaborative environment with strong commercial and operational partners